FUB Phone Overview

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  1. Follow Up Boss - Help Center
  2. Communication
  3. Calling

Becca
  • Updated
With FUB Phone, you can call any lead with one click from the desktop or mobile app or use a calling list to find your best leads and call through them in a flash. Every call is automatically logged, you can add notes in seconds, and optional call recording lets you playback calls whenever you want. Plus, FUB Phone supports texting (including group texting), so you can text your leads and have a record of the conversation right on the lead's timeline.
Note: All FUB accounts include a basic version of FUB Phone, which includes a Company Number for inbound calls and two-way texting. The full version of FUB Phone includes FUB Calling, which gives each agent their own FUB phone number that they can use for inbound and outbound calling, in addition to texting. FUB Calling is an add-on for Grow plans and is included in Pro and Platform plans. 

 

💡 Join our next calling and texting webinar to learn about the power you unlock with FUB Phone. The webinar is less than 15 minutes long but will help you make the most out of the FUB phone number. You can sign up for our next session here.

⭐️ Check out how you can try FUB Calling for free!

 

 

FUB Phone Features

 

How to Set Up Calling for FUB Phone

Pro and Platform accounts have FUB Calling included in their subscription. If you are on the Grow plan, the owner can enable FUB Calling by going to Admin > Billing > Try Calling.

1. Go to your Initials/Image in the upper right-hand corner > My Settings

2. Under My Number, view your Personal Number. 

Note: This number can be changed if needed. 

3. Choose how to handle Incoming Calls

 

  • Ring desktop then forward to mobile number
  • Ring mobile number and the desktop at the same time
  • Ring desktop then forward to FUB voicemail

4. Choose how to handle Outgoing Calls

  • Outbound Number: Select a FUB number (personal or inbox) for outbound calling. This is useful if you want to work together with your team on calls back and text replies, or if you are using different area codes with your numbers.
  •  Calling Method: Choose the outbound calling method that works best for your workflow. Check out Calling Method Overview for more information about this setting.

5. Save changes

6. Enable Caller ID (iPhone Caller ID & Android Caller ID) 

7. Setup and Optimize Desktop Calling; connect your headset, and you're ready to go!

 

Other FUB Phone Features

 

FAQs 

Can I keep my FUB phone number if I leave Follow Up Boss?
If you are the Follow Up Boss account owner, you can request your FUB number to be ported away to another system. If you're not the account owner, your account owner can grant you permission to port away your FUB number.
Can you just use my cell phone number as my FUB Number?
Your cell phone number belongs to you and your carrier, so your FUB number needs to be different. Using your FUB number allows you to have a dedicated business line to keep all of your business opportunities in one place.
Can I change my FUB number and choose the caller ID location? 

You can search for local numbers, and we will display what is available. You may not find numbers in certain popular area codes, but numbers are released and changed constantly, so you can try searching again and refreshing.

Keep in mind that phone carriers largely control the location information included in caller ID. Commonly, the exchange (the second set of three digits of a phone number) signals to a carrier where a phone number is from.

Does FUB have a DNC list scrubbing feature?
FUB doesn't have a built-in DNC list scrubbing feature. However, we integrate with CallAction, which provides this feature.
Does FUB Phone provide a phone tree? 
FUB Phone does not include a native phone tree; however, it provides smart call routing for the Company Number, call routing rules for Team Inbox Numbers, and dedicated numbers for each team member.
Where can I learn more about using the FUB Phone with Zillow?
Take the FUB Phone Number: Your Tool for Smarter Communication course, where you’ll learn how the FUB number helps you follow up faster, stay organized, and communicate with confidence, so you can stay focused on helping clients move forward. We’ll show you how top agents use it to streamline their day, surface the right follow-ups, and spend less time on busywork. You’ll walk away with practical tools and proven tips to make the FUB number your most powerful follow-up tool.

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