To ensure that your Follow Up Boss business phone numbers aren't mistakenly marked as spam, you can activate Spam Label Calling Protection.
How it Works
Spam Label Calling Protection will be used to register the numbers in your FUB account with major carriers. Spam Label Calling Protection will apply to all numbers being used for calling on your account. There are many benefits, including:
- Preventing legitimate calls from being mislabeled
- Included with FUB calling - No additional charge for this functionality
How is Spam Label Calling Protection Enabled?
Spam Label Calling Protection is automatically enabled on your account when the account's Business Registration has been approved.
What information is used to register my account for Spam Label Calling Protection?
The first 15 characters of the legal business name listed on your account's Business Registration is used to register your account for Spam Label Calling Protection.
Where can I update the Spam Label Calling Protection information for my account?
The information can be changed by going to Admin > Company > Virtual Phone > Spam Label Calling Protection.
What happens if my number is marked as spam?
With Spam Label Calling Protection, your FUB number's reputation is monitored, and when your number is mislabeled as spam, an appeal is automatically sent to the carrier. No action is needed.
How can I prevent my number from being marked as spam?
To help prevent your number from being marked as spam, we recommend reviewing our Calling Best Practices.
FAQs
When a call appears labeled as "Spam Likely," it typically means your phone carrier or a third-party call-blocking service has identified the number as suspicious or potentially fraudulent. This labeling occurs through a combination of factors:
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Caller Reputation and User Reports
- When multiple users flag a number as spam or report it as unwanted, carriers track these reports. Numbers receiving frequent complaints can get marked as "Spam Likely."
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Call Volume and Patterns
- Automated systems or robocalls often dial large numbers of people rapidly.
- Carriers use advanced algorithms to detect patterns of unusually high call frequency or repetitive short-duration calls.
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Caller ID Spoofing
- Numbers that mask or change their caller ID to appear local or legitimate but aren't actually tied to legitimate entities may quickly trigger spam flags.
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Third-Party Databases and Services
- Carriers collaborate with call-blocking apps (e.g., Hiya, Nomorobo, Truecaller), which maintain databases of reported spam or fraudulent numbers.
- Once a number appears repeatedly in these databases, carriers will label incoming calls from it as "Spam Likely."
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Regulatory and Industry Standards
- The Federal Communications Commission (FCC) and the telecommunications industry have implemented STIR/SHAKEN protocols designed to authenticate calls. Numbers failing these authentication protocols or known for violations (such as fraudulent activity or spoofing) are flagged.