Port Phone Numbers to Follow Up Boss

If you already have phone numbers that are being used for your business, you may want to port them into the Follow Up Boss system for making and receiving calls.

⚠️ When a number is ported to Follow Up Boss, it is no longer with the previous carrier. This means if you port your personal cell number into Follow Up Boss, it will no longer function with your cell phone carrier.

What You Need to Know

There are no fees from Follow Up Boss to port in numbers.
The service your number is coming from, as well as the number itself, will need to stay active until the porting process is complete.
Porting can take up to 3 days to complete. During this time, the phone number is active with the current provider until the port is complete.

Information Needed

Note: Please contact your current carrier to obtain this information.

Carrier
Phone Number (being ported to FUB)
Copy of a Bill from the last 30 days showing ownership of the number (PDF or JPEG)
Account Name
Account Type (Residential or Business)
Account Number
Primary Phone Number (with your carrier - this is usually your cell phone number)
Port Away PIN
Owner Name
Owner Email
Account Address (exactly as it appears on the bill from your current carrier)

Submitting a Port Request

1. In Follow Up Boss, go to Admin > Phone Numbers

2. New Port Request

3. Select your carrier and enter the number you would like to port to FUB > Next

4. Gather a copy of the bill and the porting PIN > Next

5. Upload the bill > Next

6. Complete the fields with information from your account with your current carrier > Next

Account Name: The name on your carrier bill (personal or business name)
Account Type: Residential (your name) or Business (business name)
Account Number: Current carrier account number (found on the bill)
Primary Phone Number: The primary number with your carrier (this is usually your cell phone number)
Port Away PIN: Obtain from your current carrier (this is not the same as your voicemail PIN)

7. Add the name and email of the account owner of your current carrier > Next

8. Add your address as it appears on your bill from your current carrier > Next

9. Review the information and Submit

10. You will then see the requested number port under Number Ports

Letter of Authorization Signature

Once the port request has been submitted, Follow Up Boss’ carrier, Twilio, will email the owner of the number (as specified in step 7 above) to sign the Letter of Authorization (LOA). By signing the LOA, it provides permission to port the number to Follow Up Boss.

From Name: Twilio Onboarding Team
From Email: noreply@mail.hellosign.com
Subject: Porting Letter of Authorization (LOA) - Signature requested by Twilio Onboarding Team before [Date]

Once the electronic signature has been completed, you are done submitting the port request! You can view the status of your port request on the Phone Numbers page in FUB.

Port Complete

Once the number(s) have successfully been ported to your FUB account, the FUB Porting Team will notify the owner of the account by email.

Port Rejections

Port requests can be rejected for a number of reasons. Below are the most common port rejections. For more information, check out our carrier's porting resource.

Your information on all documents does not match
The account with your phone provider has an unpaid balance
The phone number has not been unlocked by the phone provider

If there is a rejection for your port request, you will receive an email notifying you of the rejection and the next steps.

FAQs

Can I port a number to FUB during the trial?

Yes! Go to Admin > Phone Numbers > New Port Request.

What happens to my old FUB number?

Once the port is complete and the number is assigned to a user, the user's original FUB number will be released. All communication to the released number will be forwarded to the newly ported number for 30 days. Forwarding will end after 30 days, and the released number will be removed from the FUB account. To learn more, check out our Manage Phone Numbers article.

Do I need to complete Business Registration?

Yes! To text from FUB, your business needs to be registered and approved by US mobile carriers. You can still receive texts in Follow Up Boss. Calling and emailing are not impacted. Learn more about How to Register Your Phone Numbers.

What do the porting statuses mean?

The status column reflects the status of your port request.

Waiting for Signature: The port request has been submitted in FUB. The LOA needs to be signed.
Port Submitted: The port request has been submitted in FUB, and the LOA has been signed.
In Progress: Port request is sending to the gaining carrier
Port Pending: Port request has sent to the gaining carrier
In Review: Port request is being reviewed by the gaining carrier
Action Required: The FUB Porting Team will reach out with next steps.
Canceling: The port request is being canceled