Block Phone Number or Email

If you're receiving unwanted communication, it's easy to block phone numbers or email addresses.

How to Block a Phone Number or Email

1. From your Inbox, select the communication you wish to block:

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2. Click the ellipsis (...) at the top right of the communication string, then choose the block option from the dropdown:

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Managing Your Block List

Team Admins can access the list of blocked contacts by navigating to Admin > Company, then scrolling to the bottom of the screen:

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Mass Block Emails or Phone Numbers

Add email addresses or phone numbers, separated by comma, to your block list, then click the blue button to confirm:

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Unblocking a Contact

Simply click "Unblock" next to the email address or phone number:

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Things to Note

Blocking an email address prevents communication from entering your Follow Up Boss account, it does not affect your direct email account. 

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