If you're receiving unwanted communication, it's easy to block phone numbers and email addresses in Follow Up Boss.
Note: Blocking an email address prevents communication from entering Follow Up Boss, it does not affect your direct email account.
How to Block an Email or Phone Number
1. Go to Inbox > Select the desired communication
2. In the upper right-hand corner click the Ellipsis (...) > Block
How to Mass Block Emails or Phone Numbers
Team Admins can mass block emails or phone numbers by navigating to Admin > Company > Block List > Manage Block List Settings. Multiple emails/phone numbers can be added to the corresponding field, each separated by a comma. To confirm the block, click Block Emails/Numbers.
Managing the Block List
Team Admins can access the list of blocked contacts by navigating to Admin > Company > Block List > Manage Block List Settings.
Unblocking a Contact
Team Admins can unblock a contact by navigating to Admin > Company > Block List > Manage Block List Settings > Unblock desired contact.