Android: Caller ID

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Meghan Porter
  • Updated

Caller ID enables the FUB Android app to ID incoming phone calls from your Follow Up Boss contacts so you can quickly see if a lead is calling you.

To enable Caller ID for Android, the OS of your device must be Android 10 or above. In order for the feature to work, you will need to complete the following:
  • Grant permission to manage phone calls. 
    • We will need this to be able to see when you are receiving a phone call.
  • Grant permission to draw over other apps.
    • We will need this to be able to display the caller ID over other screens when you are receiving a call.
  • Set Follow Up Boss as the default Caller ID app
    • We need this so your device knows to check the Follow Up Boss app too in order to find the right name for your Caller ID
click_continue.png
We should be able to ask you to enable these permissions immediately when you want to enable Caller ID when you see this screen above, but in some cases, you enable these permissions manually.

How can I grant FUB permission to manage my calls?

If you haven't granted Follow Up Boss permission to manage phone calls yet, please click Allow when this pops up on your screen.
Allow_Phone_Calls.png
Then finally, set FollowUpBoss as your default Caller ID app. After you set it as the default, you're all set!
default_caller_ID_and_spam_app.png

Anything else I may need to do after installing the app?

Don't forget to make sure that the Caller ID option in your app is checked
Is_caller_ID_checked.png

How can I grant permissions manually to use the phone?

To grant the permissions manually you will need to access the Follow Up Boss app info screen through your settings or hold down on your Follow Up Boss app icon and click on "app info".

To grant phone access, click on "Permissions"
permissions_settings.png
Then in the App permissions screen, if Phone is under denied, click on Phone
FUB_permissions.png
Click on Allow to grant the app phone access
allow_phone_access_5.png

How can I grant permissions manually for FUB to display on top of other screens?


Under the Follow Up Boss app info screen, scroll to Advanced
fub_app_info_advanced_2.png
Ensure that the app allows display over other apps like the following:
allow_draw_3.png

How can I grant permissions manually to set FUB to be the caller ID?

Go to your Settings and click on Apps & notifications. If these are not together, click on Apps
general_settings_1.png or Screenshot_20220302-100704.png
Then click on default apps (which might be hiding under advanced)
apps_notifications_advanaced_3.png
Select Caller ID & spam app to set the default app
Screenshot_20220302-102746.png
Select FollowUpBoss as the default Caller ID app
set_fub_caller_id_app_5.png

FAQ


I've enabled Caller ID with my other phone, why isn't it enabled for my device?

Caller ID must be enabled per device so if you enable the feature, it is enabled for that device specifically. Disabling the feature will not disable Caller ID for any other devices you may be using.

How do I enable Caller ID?

If your Android device's OS level is 10 or above, your device is eligible. First go to your settings and see the row Caller ID and click on it to begin setting it up. If this is your first time setting up Caller ID, you will see the image above. Follow the prompts and you will be all set! If you need help with the permissions, feel free to contact Support at 1-855-622-5311.

 

 

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