Company Number

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Becca
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The Follow Up Boss company number is the default number we use when you text from Follow Up Boss unless you have a dedicated Follow Up Boss dialer number. This includes sending manual texts and initial text autoresponders in action plans. Though this number can be used by multiple people on your team, incoming texts and calls to the company number will route to the assigned agent for existing contacts. If a contact is not in Follow Up Boss, the text or call will route to the members assigned to receive those calls and texts based on your team inbox settings.

 

What is the Company Number?

All Follow Up Boss accounts have a Company Number. This is the number your texts come from when you send messages via our web or mobile apps (unless you have a dedicated Follow Up Boss dialer number).

 

What do I use the Company Number for? 

  • The default texting number for all Follow Up Boss users without a dialer
  • Sending the Initial Text message in action plans
  • Routes inbound calls to that number to the assigned agent's cell phone

Because this number may be used by multiple people within an account, it is designed to smart route text replies and inbound calls to the assigned agent of a contact. If someone calls or texts the company number and the inbound call comes from a number that's not in your database, we follow the routing rules you have set up in your company inbox.

 

Where can I find the Company Number? 

Admin users can view the Company Number by going to Admin > Phone Numbers.   

This number is also visible to agents in the from field of text messages on Lead Profiles. 

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Helpful Resource

Company Number: What number do texts come from? 

 

FAQs

What happens if a lead calls this number?

If a lead calls this number, the call will be routed to the number listed on the assigned agent's settings page. If a lead texts this number, we will notify the assigned agent through our mobile apps. If the number doesn't match anyone in Follow Up Boss we will call or text the members of the team inbox.

Can I change this number to a new area code?
Yes. Keep in mind this will change the number for your entire team, and render your current number immediately inactive. This can be done under the Company Settings
Can I use my own cell phone number?
For texting through the desktop app we use the company texting number as phone companies do not allow tracking or sending of texts as your personal cell number. Through the mobile apps you can opt to text using your own number, though note in that case the text message won't be automatically tracked in Follow Up Boss. You can port numbers into Follow Up Boss.
I did a test text and it didn't work, why?
Texts from Follow Up Boss users to the Company Number are treated differently and not processed, try a test from a number that is not a user's number in Follow Up Boss.
Is there caller ID for the company number? 

If a new lead calls the company number and there is only one agent assigned to the Company Inbox, the lead's cell number will appear (no caller ID). 

If caller ID is enabled and a new lead calls the company number and there are two or more agents assigned to receive calls from the Company Inbox, FollowUpBoss Caller ID: Inbox Name will appear.

If an existing lead calls the company number and caller ID is enabled, FollowUpBoss Caller ID: Lead Name will appear. 

Need to check if Caller ID is enabled on your device? Check out iPhone: Caller ID & Android: Caller ID.

What is the difference between the company number and my personal FUB number?

All Follow Up Boss accounts are given a Company Number. This number is used for two-way texting and to forward incoming calls to the owner's cell (listed in your settings). It cannot be used for outbound calls.  

A user can only place outbound calls in FUB if they enable the calling feature. With the calling feature, the owner can select which team members get FUB User Numbers (Personal Numbers). These numbers are unique for each user and totally separate from the Company Number.  You can see all the numbers in an account under Admin > Phone Numbers. By default, the user number (personal number) will be used as the outbound number for all the user's calls and texts.

What is the difference between the company number and other team inbox numbers?
The company number attempts to route texts and calls to the agent assigned in Follow Up Boss. This is useful for allowing everyone to text from one number and in cases where you want the assigned agent to be the person to get the call or text e.g. Ylopo Raiya fallback number. The Team Inbox number is useful when you want to optimize for the maximum call answer rate and do not mind who specifically answers calls or texts. This is often used in team situations with sign calls, numbers on marketing websites etc. We indicate the Company Number specifically under team inbox settings.

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