Real-Time Touring connections in FUB

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Becca
  • Updated

Real-Time Touring (RTT) connections route buyers who are ready to tour a property directly to agents in Follow Up Boss (FUB), allowing for immediate scheduling of showings. The process is powered by ShowingTime, which automates and simplifies the scheduling and management of appointments for real estate professionals. Follow the guide below to enable your settings and gain insight into the RTT connection processes in FUB. 

 

1. Enable settings 

Zillow two way integration 

To have access to RTT connections in FUB, the Team Lead needs to complete the Zillow Two Way Integration.

Link Zillow agent profile to FUB 

Each agent must Link their Zillow Profile to Follow Up Boss within their FUB account.

Enable Zillow lead alerts 

Turn on Zillow Lead Alerts on the Follow Up Boss iPhone and Android app. With Zillow Lead Alerts enabled, you will receive time-sensitive notifications for iOS and alarms/reminders and bypass DND for Android. 

RTT connection notifications are sent from FUB via push notifications and SMS. 

Note: SMS notifications are sent from (855) 672-9077. 

iPhone                                                      Android

 

2. Lead requests a tour

The lead requests to tour a home on Zillow, selects a day, and up to 3 times that work for them to meet. They complete the tour request by filling out their information. Tour requested. 

 

3. Agent is notified of RTT connection 

The notification from FUB has a dedicated alert sound, so it is easier to notice. To confirm it is enabled, follow these steps.

  1. Update the FUB app to the latest version (iPhone/Android).
  2. Enable the FUB push notifications.
  3. Phone sound settings
    • iPhone: Ensure your phone is not on silent to hear the alert.
    • Android: The alert will sound even if your phone is on silent.

The agent receives the RTT Connection notification from FUB via

  • Persistent push notifications

  • Text notifications 

We’ve added a dedicated alert sound to your FUB push notifications so they are easier to notice. To get started:

Check out additional specifications by operating system for the persistent push notifications to work.

Persistent push notifications specifications iOS/Android
  iOS Android
How it works Push notification arrives and we play a custom sound/vibration every 3 seconds for 30 seconds or until you interact with the push (opening it, clearing it, muting it). Push notification arrives and plays a custom sound/vibration every 3 seconds for 30 seconds until you acknowledge the push by  opening it or swiping to dismiss.
Phone’s ringer mode

‘Silent’ mode:  push will not have a sound or vibration


 

‘Vibrate’ mode: push will vibrate, but no sound.

‘Silent’ mode: push will not have a sound or vibration


 

‘Vibrate’ mode: push will vibrate, but no sound.
Phone’s sound volume 

On ‘mute’ (or phone volume set to 0):  push will not have a sound, but will still vibrate (unless ‘Vibrate on Silent’ is disabled)


 

Sound ON (or phone volume not on 0):  push will vibrate and sound.

On ‘mute’ (or phone volume set to 0):  push will not have a sound, but will still vibrate 


 

Sound ON (or phone volume not on 0):  push will vibrate and sound.
Do not disturb mode

‘Do Not Disturb’ mode ON: Push notification will still go through if the user has the latest iOS and Android operating systems that allow “time-sensitive push” (iOS 15+ or Android 13+)


 

‘Do Not Disturb’ mode OFF: it follows the phone’s ringer and volume settings.

 

4. Agent confirms their availability to claim the lead

  • 2 minutes to acknowledge the connection request
  • 5 minutes to accept and book the tour 
  • Confirm by selecting the date and time for the tour
  • Decline option 

 

5. Tour confirmation

The agent can view

  • Tour details 
  • If  the lead is pre-qualified with ZHL
  • Timeline to buy
  • Message from buyer

The agent can take action 

  • Text or call the lead with their FUB number
  • View the lead profile

 

Tour status 

Tour confirmed!

Your tour has been confirmed in ShowingTime

  • No action needed.

Tour requested

We requested your tour in ShowingTime

  • The tour has been requested. You will receive a confirmation (email/text) once the agent has confirmed their availability.

We can’t auto-book the tour

Book directly in ShowingTime and then contact the buyer

  • The agent will be directed to book the tour directly in ShowingTime by displaying buyer availability.

 

Additional property information

To view additional property information before confirming the tour, click on the three horizontal dots in the upper right-hand corner of the property card. From here, you can copy the MLS ID, link to the property, listing address, or view on a map.  

 

FAQ 

  • Q: What happens if I don't click the push notification or text message within 2 minutes? 
    • A: When the time expires, you will receive a push notification about the missed lead. The lead will be routed to the next agent on your team based on your team's distribution rules.
  • Q: Does the appointment sync to my FUB calendar? 
    • A: Yes, confirmed appointments will sync to your FUB calendar.
  • Q: What happens if the time expires before I confirm my availability? 

    • A: If the time expires before you confirm your availability, a pop-up message will appear on the screen notifying you that the time window has expired. 

  • Q: Does declining an RTT connection count against me?

    • A: No, declining an RTT connection doesn't count against you. 

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