Call Recording in Follow Up Boss is beneficial for teams of all sizes. Whether you are on the road, taking a call and need to reference it later, or you are listening to call recordings for coaching purposes, we have you covered!
Note: For more information on how to enable and disable this feature, check out Power-Up: Call Recording + AI Call Summaries & Transcripts.
How it Works
When making or receiving a call with the FUB Phone and Call Recording enabled, the call is automatically recorded. Once the call is complete, a play icon will appear to the right of the logged call.
Desktop
Navigate to the Lead Profile or Inbox. To listen to the call, click the play icon.
To download the call, click the three horizontal dots and select Download Audio.
Note: Call audio can only be downloaded on the desktop. If the call includes an internal transfer, the option to download the call will not be available.
iPhone App
Navigate to the Lead Profile or Inbox. Select Comms (on the Lead Profile). Tap the call log.
Click Play to listen to the call recording.
Android App
Navigate to the Lead Profile or Inbox. Select Comms (on the Lead Profile). Tap the call log.
Click Show call details (on the Lead Profile).
Click Play to listen to the call recording.