The Android app inbox provides on-the-go access for all communication. Access emails, text messages, and calls in one central location.

How to Find the Inbox

1. Log in to the Android App 

2. Click on the Inbox icon at the bottom of the screen

Inbox View

Click My Inbox to toggle between My Inbox and Team Inboxes.

Filtering the Inbox

To view different types of communication (emails, texts, calls, or inbox apps), click the three horizontal lines in the upper left-hand corner.

Inbox Communication

Inbox communication will be displayed in the Inbox view.

Assigned Communication

Assigned communication will be displayed in the Assigned view. 

Sent Communication

Sent communication to known and unknown contacts will be displayed in the Sent view.

Closed Communication

Closed communication will be displayed in the Closed view. 

How to Reply to Communication

Click on Communication in the inbox, and you will be directed to the lead's communication to reply.

Notes and @Mentions

It will appear in My Inbox, with a preview of the note on the communication and a push pin icon.  

1. Select a conversation in the inbox and choose the icon in the upper right-hand corner

2. Add a conversation note

3. Type a note and Save

Inbox Apps Communication

Inbox App communication will appear in the Inbox with an "APP" icon.

Swipe to Close Communication 

Swipe communication to the right or left to close communication. 

Re-Open and Assign a Conversation

To re-open and assign conversations, click on the communication and select the three dots in the upper right-hand corner. From here, re-open or assign the conversation.