Android: 3-Way Calling

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Becca
  • Updated

At times, agents need to make 3-way calls with clients. To do this, you can initiate the call on the FUB app and merge the calls to have a 3-way call. 

 

How it Works 

1. On the FUB app, call the desired contact 

2. Once the call connects, select More

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3. Click Add Call 

4. Call the additional contact

Note: This will automatically place the first call/contact on hold. The second contact being called will see your personal cell number on the caller ID. 

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5. Once the second call connects, click More > Merge

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6. The 3-way call is now in progress and will display as a Conference Call 

Note: The call will be logged on the initial contacts' profiles in FUB.   

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FAQs

Is there 3-way calling on the desktop? 
On the desktop, there is the ability to call a lead (with the dialer enabled) and transfer the call to another team member who has a FUB number. Instead of completing the call, simply merge the call to have a 3-way call. Here is more information: Call Transferring. 

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