If you already have phone numbers that are being used for your business, you may want to port them into the Follow Up Boss system for making and receiving calls. 

⚠️ When a number is ported to Follow Up Boss, it is no longer with the previous carrier. This means if you port your personal cell number into Follow Up Boss, it will no longer function with your cell phone. 

What You Need to Know

• There are no fees from Follow Up Boss to port in numbers. 
• Porting can take 2-6 weeks to complete. During this time, the phone number is active with the current provider until the port is complete. 
• Once the port is complete and the number is assigned to a user, the user's original FUB number will be released. All communication to the released number will be forwarded to the newly ported number for 30 days. Forwarding will end after 30 days and the released number will be removed from the FUB account.
• The service your number is coming from, as well as the number itself, will need to stay active until the porting process is complete. 

Before Submitting a Port Request

1. Notify your current phone provider and ask for your Customer Service Record (CSR), PIN, and Account Number. 
2. Fill out the Letter of Authorization (LOA) form which can be found at the bottom of this article.
3. Obtain a bill from the last 30 days from the current provider that includes the account, owner/authorized user name, and address information for all the numbers to port.

Submitting a Port Request 

1. In Follow Up Boss, go to Admin > Phone Numbers
2. Select New Port Request
3. Enter the number being ported into Follow Up Boss and the Inbox to add the number to (the number can be swapped with an existing number after the port completes).
4. If the number's carrier is Twilio, you will be prompted to select the Losing Provider > Submit
5. You will then receive an email in which you will respond with the completed Letter of Authorization, Recent Carrier Invoice, Your PIN Number, and Account Number (only for non-Twilio to Twilio ports). 
6. After we verify that all of the information on the documents is correct, we will submit the port request to our carrier. You will be directly contacted by our porting department. 

Note: If you have questions about an existing port, respond to the current port thread to reach our porting department.

Port Rejections 

Port requests can be rejected for a number of reasons. Below are the most common port rejections. For more information, check out our carrier's porting resource. 

• Your information on all documents does not match
• The account with your phone provider has an unpaid balance
• The phone number has not been unlocked by the phone provider

FAQ

Can I port a number to FUB during the trial? 

To port a number to FUB, you will need to be on a paid subscription. Exit the trial at any time by clicking the Upgrade Now option. 

Resources

Porting Google Voice Number to FUB

Port Phone Numbers Away from FUB