With the Follow Up Boss calling add-on, calls can be forwarded to the FUB app or voicemail. 

Call Settings 

We recommend that calls are forwarded to the FUB app for agents, and the Follow Up Boss Voicemail for ISAs. 

1. Click your initials/image in the upper right-hand corner of the desktop
2. My Settings 
3. Under Calling, adjust Incoming Calls settings

• • Ring desktop then forward to FUB Voicemail
  • Ring desktop then forward to FUB app (mobile phone)
  • Ring FUB app (mobile phone) and desktop app at the same time

Recording a Voicemail

Record a personalized voicemail for your Follow Up Boss number. If a personal voicemail is not recorded a default voicemail will play.

1. Click your initials/image in the upper right-hand corner of the desktop
2. My Settings 
3. Record Voicemail/Record a New Voicemail 

Missed Calls & Voicemails 

Missed calls and voicemails appear in the Inbox. Follow Up Boss also has Voicemail Transcription in the inbox for quick callbacks.