Fello is a real estate marketing platform that engages your contacts and boosts seller-lead generation. This integration makes it easy to bring over your existing contacts and users from FUB into Fello and vice versa.
Integration Highlights:
- Sync contact/people records automatically between Fello and FUB
- Granular controls to the user over the type of contacts that are synced
- Update contact information in FUB based on end-user activity in Fello
- Sync FUB user information to Fello
- Direct integration that doesn’t require third-party services like Zapier
API Integration
Note: The owner's API key needs to be used to complete the integration.
1. Log In to Follow Up Boss
2. Go to Admin > API
3. Create API Key > Name it Fello > Create > Copy (save for step 7)
4. Log In to Fello
5. In the upper right-hand corner click on your Profile > Settings > Integrations
6. Available Apps > Follow Up Boss > Connect App
7. Select Connect App in the upper right-hand corner
7. Click Proceed to Set Up in the pop-up that appears
8. Enter the API Key generated in step 3
9. Verify > Yes, Connect
10. Select Set Up Contact Sync
11. Complete the Field Mapping, Event Mapping (optional), Limits, and Review
Configure how to map the fields of your People in FUB to your Contacts in Fello.
- Click the Sync Direction (the 2-way arrow) dropdown to select how you want to sync data.
Sync Options |
Description |
Data syncs between Fello and FUB |
Contact details will be updated across both Fello and FUB. |
Data sync only to Fello |
Only people records from FUB will be updated in Fello. |
Data syncs only to FUB |
Only contact details from Fello will be updated in FUB. |
Tip: For most users, we recommend syncing data between both Fello and FUB to ensure that you’re always working with the most up-to-date information in either platform.
-
Enable or disable fields to be synced as required. (Some fields cannot be disabled as they are required for the integration to work correctly.)
- Click on any value in the Overwrite Preference column to change the default overwrite settings.
Overwrite Options |
Description |
Always overwrite to most up-to-date |
The most recently changed people/contact field in either Fello or FUB will be updated to the other platform. |
Don’t overwrite existing values |
If a people/contact field in either Fello or FUB already contains a value, then it will not be overwritten – even if the other platform has the more up-to-date value. |
Don’t overwrite existing values in FUB |
If a people field in FUB already contains a value, then it will not be overwritten with values from Fello. |
Don’t overwrite existing values in Fello |
If a contact field in Fello already contains a value, then it will not be overwritten with values from FUB. |
- Make changes are required for the rest of the fields and click Next in the top-right corner to proceed to the Event Mapping section.
Note: The following fields will be created as custom fields in FUB, in order to sync Fello-specific information.
This section is optional. It lets you update fields in FUB based on events in Fello. For example, you could use it to update notes or Fellow-specific information (like the current stage or form summary) in FUB based on lead activity in Fello.
A few events will be mapped by default:
You can edit these default event mappings as required.
To configure a new event mapping:
- Click + New Event.
- Add a Trigger for your event. The trigger can be an event that takes place in Fello, such as new leads or engagement activity.
- Set a Filter for your event to narrow it down even further. (Filters are optional.)
- Set an Action that you want to occur in FUB when your event is triggered. To do this, select the field that needs to be updated in FUB, and select the information from Fello that needs to be updated in that field.
- Click Add Field if you’d like to update multiple fields in FUB based on your trigger.
- Click Save.
You can configure multiple events as required, and edit or delete events at any time.
Click Next to proceed to configure sync limits.
If you don’t want to sync all of your contacts between Fello and FUB, then you can set criteria to filter them here. This integration allows you to set different filters for contacts from FUB to Fello and vice versa.
To set sync limits, click Change near the filter that you want to edit.
You can also specify whether the integration adds new contact records or only updates existing ones for contacts from FUB to Fello.
Click Next to proceed to review your sync settings.
This page shows you a summary of the sync settings that you’ve configured.
Check all of your settings, make changes if required, and click Save & Sync when you’re good to go.
Now, your contacts will begin to be synced. This process could take anywhere from a few minutes to a couple of hours, depending on the number of contacts. You will receive a notification when it’s done. You could also check the current status of sync at any time.
12. Click Set Up User Mapping in the pop-up that appears
Note: This is an optional step but is recommended to sync the assigned agent.
13. From this page you can view Matched Users, No Fello Matches, No FUB Matches, and Invite Missing FUB Users
For more information about the Fello integration, check out the Fello - Follow Up Boss Integration Complete Guide