To make team collaboration seamless, an additional email can be connected to each team inbox. When an email is connected to a team inbox, all emails to that email address will be pulled into the team inbox, whether connected to a contact in Follow Up Boss or not.
How to Connect An Email
1. First, create a Team Inbox
Note: Only admin users have the ability to create and edit team inboxes.
2. To connect an email to a team inbox, go to Inbox > Manage > Edit Inbox
3. Click Sign in with Google or Office 365
Note: This needs to be an email that's not already connected to a user account. Due to connecting via OAuth, team inboxes only support Google and Office 365 hosted emails.
The email host needs to match the owner's connected email host. For example, if a Google email is connected in the owner's My Settings, the team inbox-connected email will need to also be hosted by Google.
4. Personalize how the connected email displays as the sender by adding a Reply From name or selecting to Personalise with Agent Name.
Lead email notifications will not sync in via team inbox-connected emails. Lead notification emails are not viewable in the team inbox and they will not create new leads.