Team inbox calls will display different things depending on the team inbox setup. Members of a team who have access to a Team Inbox or are assigned a Team Inbox conversation will receive desktop and mobile push notifications when a call is missed, a text is sent, or a voicemail has been left by a lead or an unknown contact. Please check your notification settings within your account to ensure you receive these notifications.
Incoming Call Notifications (Caller ID)
Best Practice: Have everyone that is added to a team inbox save the team inbox number(s) in their phone as a contact(s). This will eliminate Silence Unknown Callers stopping the call from ringing and helps the agent know to answer the phone.
- If one user has been added under "Additional numbers to call" the Follow Up Boss Caller ID will display the number of the incoming caller.
- If more than one user has been added under "Additional numbers to call" the Follow Up Boss Caller ID will display the Inbox Name.
Assigned Conversations & @mention Notifications
- We send a push notification to the person assigned a conversation (iOS or web)
- We will send an email notification to the person mentioned in the note
Text Notifications
We send push notifications for text messages sent to a team inbox.
Voicemail Notifications
We send push notifications for new voicemails in a team inbox.
Missed Call Notifications
We send push notifications for new voicemails in a team inbox.
