How to Register Your Phone Numbers

We are currently experiencing long delays on processing business registration submissions with US Mobile Carriers. Your submission may take several weeks to be processed.

Why does this matter? In an effort to cut down on spam text traffic on their networks, US-based carriers including AT&T and T-Mobile are limiting or even blocking texts sent from businesses who have not registered with them. Registering your business numbers will let the major carriers know that you are a trusted business sending legitimate text messages.

Do I need to register my Follow Up Boss Phone Numbers?

To ensure that text messages sent through Follow Up Boss have the highest level of deliverability, businesses currently sending a high volume of texts to US phone numbers should register. In the future, it is expected that everyone will need to register their phone numbers. To determine if the registration process is necessary for your team now, consider the following criteria:

Your account has multiple users and you have an EIN or CCN from legally registering the business. An EIN or CCN is required to register your numbers.
Your team regularly sends 100+ text message per day to US numbers
Your team sends video messages via the FUB mobile app to US phone numbers
Your team frequently experiences "carrier filtering" on your text messages when sending to US phone numbers. Check this text report to see how many messages have been filtered for your account.

If you or your team does not meet the criteria above, you likely do not need to register your Follow Up Boss numbers at this time.

Register your Follow Up Boss Phone Numbers

As the Account Owner, go to Admin > Company in your Follow Up Boss account.
Click Register your business profile in the upper-right corner.
Complete the form with your business information. All fields are required unless otherwise noted.*

Our texting provider will use the information you provide to register your Follow Up Boss phone numbers with major carriers. This will ensure your phone numbers are trusted and your texts continue to be delivered to your contacts.

It's more important than ever to build a good reputation for your numbers so they aren't flagged as spam. Remember to use SMS/Text Best Practices in your business texts.

Tips for Filling Out the Business Profile Registration Form

Business Profile Registration

It is important that the Business Legal Name and Address exactly match what is on your EIN or CCN registration letter, ie Orlando Real Estate Sales, LLC. If the information doesn't match, your registration will be rejected.

Business Registration Type is the identification number for your business:

Businesses in United States: Employer Identification Number (EIN)
- If you don't have an EIN, you may not need to apply for business registration. If you are experiencing "carrier filtering" on your text messages, you need to apply for an EIN before registering.
- If you have lost or misplaced your EIN, the IRS can help: Lost or Misplaced your EIN? (This EIN lookup site may also help.)
Businesses in Canada: Provincial Corporation Number (CCN)
You only need to register if you send texts to people in the US
- Alberta Corporation Number
- Ontario Corporation Number (make sure you enter only the numbers after the first two leading zeros)
- British Columbia Corporation Number (make sure the BC prefix is part of the number)
- Saskatchewan Corporation Number
- Nova Scotia Corporation Number
- Quebec Corporation Number
- Manitoba Corporation Number
- If you don't have one, request a Canadian Business Registration Number here
- If you are an independent contractor under a franchise such as Compass, Exp, Re/Max, or other brokerages then it's recommended that you reference your franchise's corporate EIN & business information when completing your business registration form.
Businesses in Mexico: VAT ID
You only need to register if you send texts to people in the US
- Our automated process does not currently support approval for VAT IDs. Please email support@followupboss.com if you need to complete the business registration process.

Mobile Carrier SMS Registration

Sample Text Messages - These example texts are used during the business registration review process to confirm that you are sending FCC Telephone Consumer Protection Act (TCPA)-compliant text messages.
If you are using an Action Plan to auto-text new leads, use the Templates button to quickly pick the text you send leads first.

How Is Opt-In Obtained - Describe in detail how leads opt-in to receive text messages from your team. If you reference a website with opt-in language please ensure that the website is operational and the opt-in language highly visible when leads enter their phone numbers. Write out the full url of the website where you obtain consent if it differs from the one you filled in earlier in the form. Reviewers are rejecting registrations based on incorrect information in this step at the highest rate. Double check your opt-in information is correct before submitting. You may need to make adjustments to your website before submitting if opt-in language is not present.

More Information

Why do I need to register my business?

Major carriers like AT&T and T-Mobile have stricter texting filters in an effort to cut down on spam texting. If your Follow Up Boss number(s) are not registered with these carriers, there is a much higher risk your texts will be blocked as spam and not delivered to your contacts.

Registering your business with our texting provider, Twilio, will let the major carriers know that you are a trusted business sending legitimate text messages.

What's changing?

Your Follow Up Boss number(s) are 10-digit long code phone numbers (10DLC) that use Application-to-Person (A2P) messaging to deliver your texts. In an effort to reduce spamming via text, major carriers are cracking down on any businesses with A2P 10DLC numbers who do not register with them. This means increased text filtering, and lower delivery rates. In some cases, carriers may block all texts coming from specific numbers, regardless of their content.

Does This Apply to My Business?

I'm an independent contractor and don't have an EIN or CCN.

If you are sending a high volume of text messages and experiencing carrier filtering, you can apply for an EIN before registering. If you're sending fewer than 100 texts per day, not experiencing carrier filtering, and using Follow Up Boss by yourself, you don't need to register at this time.

I'm in Canada/Mexico. Do I need to register my numbers?

You only need to register if you send text messages to US phone numbers.

I don't send texts from Follow Up Boss. Do I still need to register my numbers?

You don't need to register your numbers if you are not sending texts from Follow Up Boss.

Frequently Asked Questions

Does everyone on my account need to fill this out?

No. The business profile information will be used to register all numbers in your account.

Can I edit my information after I submit the form?

If you already have an approved business registration then you only need to update if your EIN changes. Send an email to support@followupboss.com with your new EIN and we'll take care of the rest.

We have more than one business in our Follow Up Boss account.

Every phone number needs to be registered to a business. Choose one of the businesses to register all numbers on your account under. In the future, we may have a way to separate registrations within an account, but as of today, there is one registration per account.

We have more than Follow Up Boss account for our business.

That's ok. You will still need to fill out the business registration form for each account.

Will I need to register each new number I add?

No. When you add another number to your Follow Up Boss account (a new Team Inbox number or a number for a new agent, for example), your business profile information will be used to register that new number automatically.

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