How to Register Your Phone Numbers

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Jennifer Haight
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Starting October 1, 2021, major carriers including AT&T and T-Mobile will begin limiting or even blocking texts sent from businesses who have not registered with them. To text through Follow Up Boss, you need to register your Follow Up Boss phone numbers before September 30th, 2021.

 

Register your Follow Up Boss Phone Numbers

  1. As the Account Owner, go to Admin > Company in your Follow Up Boss account.
  2. Click Register your business profile in the upper-right corner.
  3. Complete the form with your business information. All fields are required unless otherwise noted.


Our texting provider will use this business information to register your Follow Up Boss phone numbers with major carriers. This will ensure your phone numbers are trusted and your texts continue to be delivered to your contacts. 

Carriers are cutting down on spam by requiring business registration. This means it's more important than ever to build a good reputation for your numbers so they aren't flagged as spam. Remember to use SMS/Text Best Practices in your business texts.

 

Tips for Filling Out the Business Profile Registration Form

Carriers require different information depending on the number of phone numbers your account has and the volume of texting your account does. This means you may not see all of the fields below on your form. If you do see the field on your form, it is required to register your business correctly.

Business Profile Registration

It is important that the Business Legal Name and Address exactly match what is on your EIN or BIN registration letter, ie Orlando Real Estate Sales, LLC. This information may be verified by mobile carriers and, if it does not match, can affect your text message deliverability on their networks.

Business Registration Type is the identification number for your business:

  • US Customers: Employer Identification Number (EIN) 
  • Canadian Customers: Business Identification Number (BIN)

Caller ID Name to Display is optional and can be up to 15 characters long. This will be used for all the numbers on your account, ie OrlandoHomes. Carriers may choose to use this as the Caller ID for calls made through your phone numbers.

Mobile Carrier SMS Registration

Sample Text Messages - These example texts are used during the business registration review process to confirm that you are sending FCC Telephone Consumer Protection Act (TCPA)-compliant text messages. 
If you are using an Action Plan to auto-text new leads, use the Templates button to quickly pick the text you send leads first.

 

More Information

Why do I need to register my business?
Starting October 1, 2021, major carriers like AT&T and T-Mobile will have stricter texting filters, in an effort to cut down on spam texting. If your Follow Up Boss number(s) are not registered with these carriers, there is a much higher risk your texts will be blocked as spam and not delivered to your contacts.

Registering your business with our texting provider, Twilio, will let the major carriers know that you are a trusted business sending legitimate text messages.

What's changing?
Your Follow Up Boss number(s) are 10-digit long code phone numbers (10DLC) that use Application-to-Person (A2P) messaging to deliver your texts. In an effort to reduce spamming via text, major carriers are cracking down on any businesses with A2P 10DLC numbers who do not register with them. This means increased text filtering, and lower delivery rates. In some cases, carriers may block all texts coming from specific numbers, regardless of their content.

 

Frequently Asked Questions

Does everyone on my account need to fill this out?
No. The business profile information will be used to register all numbers in your account.
Can I edit my information after I sumbit the form?
Please email support@followupboss.com with the changes you need made to your information.
I don't have an EIN.
Currently there is a firm requirement from mobile carriers to register business phone numbers with an EIN by October 1. Businesses not registered by that date will be subject to having their texts blocked by carriers. We are working every possible alternative with our provider, Twilio, to find a way to register without an EIN and will keep you updated if they change the requirement.

 

We recommend you start the process of getting an EIN here: https://www.irs.gov/businesses/small-businesses-self-employed/apply-for-an-employer-identification-number-ein-online

In the meantime, please go ahead and fill out the rest of the business registration form with your address, etc.

We have more than one business in our Follow Up Boss account.
Starting October 1, every phone number needs to be registered to a business. Choose one of the businesses to register all numbers on your account under. In the future, we may have a way to separate registrations within an account, but as of today, there is one registration per account.
We have more than Follow Up Boss account for our business.
That's ok. You will still need to fill out the business registration form for each account.
Will I need to register each new number I add?
No. When you add another number to your Follow Up Boss account (a new Team Inbox number or a number for a new agent, for example), your business profile information will be used to register that new number automatically.

 

Does This Apply to My Business?

I'm in Canada. Do I need to register my numbers?
Yes, Canadian carriers are expected to have a similar text filtering initiative in the near future.

If you are having issues with your numbers being marked as Spam right now, fill out the business registration information and email us at support@followupboss.com. We can manually register your number with Canadian carriers to help your calls not be labeled as spam.

I don't send texts or call from Follow Up Boss. Do I still need to register my numbers?
Yes. Every account has a number for sending texts, including the automated text on an Action Plan. Business registration information is also used for calling registration, including Caller ID.

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