How to Register Your Phone Numbers

Major carriers including AT&T and T-Mobile are limiting or even blocking texts sent from businesses who have not registered with them. To text through Follow Up Boss, you need to register your Follow Up Boss phone numbers.

Register your Follow Up Boss Phone Numbers

As the Account Owner, go to Admin > Company in your Follow Up Boss account.
Click Register your business profile in the upper-right corner.
Complete the form with your business information. All fields are required unless otherwise noted.*

Our texting provider will use this business information to register your Follow Up Boss phone numbers with major carriers. This will ensure your phone numbers are trusted and your texts continue to be delivered to your contacts.

Carriers are cutting down on spam by requiring business registration. This means it's more important than ever to build a good reputation for your numbers so they aren't flagged as spam. Remember to use SMS/Text Best Practices in your business texts.

*Please be aware that once added, the address on your business registration will also edit your mailing address on the Admin > Company page. If this address is not your mailing address for your team, then once your business profile is submitted, your mailing address would have to be corrected on that page.

Tips for Filling Out the Business Profile Registration Form

Carriers require different information depending on the number of phone numbers your account has and the volume of texting your account does. This means you may not see all of the fields below on your form. If you do see the field on your form, it is required to register your business correctly.

Business Profile Registration

It is important that the Business Legal Name and Address exactly match what is on your EIN or CCN registration letter, ie Orlando Real Estate Sales, LLC. This information may be verified by mobile carriers and, if it does not match, can affect your text message deliverability on their networks.

Business Registration Type is the identification number for your business:

Businesses in United States: Employer Identification Number (EIN)
- If you don't have an EIN, you can apply for an EIN.
- If you have lost or misplaced your EIN, the IRS can help: Lost or Misplaced your EIN? (This EIN lookup site may also help.)
- If you are an independent contractor under a franchise such as Compass, Exp, Re/Max, or other brokerages then it's recommended that you reference your franchise's corporate EIN & business information when completing your business registration form.
Businesses in Canada: Provincial Corporation Number (CCN)
- Alberta Corporation Number
- Ontario Corporation Number (make sure you enter only the numbers after the first two leading zeros)
- British Columbia Corporation Number (make sure the BC prefix is part of the number)
- Saskatchewan Corporation Number
- Nova Scotia Corporation Number
- Quebec Corporation Number
- Manitoba Corporation Number
- If you don't have one, request a Canadian Business Registration Number here
- If you are an independent contractor under a franchise such as Compass, Exp, Re/Max, or other brokerages then it's recommended that you reference your franchise's corporate EIN & business information when completing your business registration form.
Businesses in Mexico: VAT ID
- Please enter the numeric portion of your VAT ID.
- If you don't have one, provide the primary corporation registration number or tax ID for your country.

Caller ID Name to Display is optional and can be up to 15 characters long. In the future, this will be used for all the numbers on your account, ie OrlandoHomes. Carriers may choose to use this as the Caller ID for calls made through your phone numbers.

Mobile Carrier SMS Registration

Sample Text Messages - These example texts are used during the business registration review process to confirm that you are sending FCC Telephone Consumer Protection Act (TCPA)-compliant text messages.
If you are using an Action Plan to auto-text new leads, use the Templates button to quickly pick the text you send leads first.

More Information

Why do I need to register my business?

Starting October 1, 2021, major carriers like AT&T and T-Mobile will have stricter texting filters, in an effort to cut down on spam texting. If your Follow Up Boss number(s) are not registered with these carriers, there is a much higher risk your texts will be blocked as spam and not delivered to your contacts.

Registering your business with our texting provider, Twilio, will let the major carriers know that you are a trusted business sending legitimate text messages.

What's changing?

Your Follow Up Boss number(s) are 10-digit long code phone numbers (10DLC) that use Application-to-Person (A2P) messaging to deliver your texts. In an effort to reduce spamming via text, major carriers are cracking down on any businesses with A2P 10DLC numbers who do not register with them. This means increased text filtering, and lower delivery rates. In some cases, carriers may block all texts coming from specific numbers, regardless of their content.

Frequently Asked Questions

Does everyone on my account need to fill this out?

No. The business profile information will be used to register all numbers in your account.

Can I edit my information after I sumbit the form?

Please email support@followupboss.com with the changes you need made to your information.

I'm a independant contractor without a EIN, CCN, or VATID.

If you are an independent contractor under a franchise such as Compass, Exp, Re/Max, or other brokerages then it's recommended that you reference your franchise's corporate EIN & business information when completing your business registration form.

We have more than one business in our Follow Up Boss account.

Every phone number needs to be registered to a business. Choose one of the businesses to register all numbers on your account under. In the future, we may have a way to separate registrations within an account, but as of today, there is one registration per account.

We have more than Follow Up Boss account for our business.

That's ok. You will still need to fill out the business registration form for each account.

Will I need to register each new number I add?

No. When you add another number to your Follow Up Boss account (a new Team Inbox number or a number for a new agent, for example), your business profile information will be used to register that new number automatically.

Does This Apply to My Business?

I'm in Canada. Do I need to register my numbers?

In general, Canadian users do not need to complete the Business Registration in Follow Up Boss. The only Canadian users that need to complete the registration are those who are sending text traffic to US carriers/numbers.

I don't send texts or call from Follow Up Boss. Do I still need to register my numbers?

Yes. Every account has a number for sending texts, including the automated text on an Action Plan. Business registration information is also used for calling registration, including Caller ID.

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