Overview

You can use Follow Up Boss with other Zillow® professional tools, such as dotloop, Showcase, or Preview, without using the same login email for each account. Continue signing in to each product with the email address and credentials associated with that account.

Use different login emails

If your Follow Up Boss and other Zillow professional tools use different login emails:

• Sign in to each product with the email address associated with that account.
• To use accounts with different login emails at the same time, open them in separate browser profiles or different browsers.
• Signing in to multiple accounts in one browser is not supported. Signing in to one account can change which account is active in other tabs. If you need to view a different account while having one already open, use Incognito browsing.

If you use only Follow Up Boss, or already use the same login email for your Zillow professional tools, you do not need to change your email.

Changing your email does not combine accounts

Changing the login email on an existing account only changes the email address you use to sign in to that account. It does not:

• Combine separate Follow Up Boss and other Zillow product identities.
• Move account access or data between accounts.
• Resolve an existing-account conflict.

Do not change an account's login email to try to combine two existing accounts. You will receive an error message that the account already exists. 

A separate process for combining existing product identities is not currently available to Follow Up Boss customers. You can continue using your separate logins.

Need help?

If you run into any trouble, reach out to our support team (support@followupboss.com) and we'll walk you through it.