Overview

If you can't sign in because you've forgotten your password, you can request a password reset email. 

Visit this article if you're having trouble signing into FUB. 

Before you begin

• Make sure you have access to the email address associated with your Follow Up Boss account.
• Your password must contain:
  • At least 10 characters.
  • At least one uppercase letter.
  • At least one lowercase letter.
  • At least one number.

Reset a forgotten password

1. Open the Follow Up Boss sign-in page.
   • If you're on the homepage, select Log in in the upper-right corner.
2. Enter your email address, then select Continue.
3. Select Reset Password.
4. Enter your email address again, then select Continue.
5. Open the password reset email from Zillow Workspace.
   The email subject includes the date and time the request was sent and Password reset request. Select Reset My Password.
   Note: Some email providers group similar emails into a single conversation. If the reset link displays an error, delete any older password reset emails and use the link in the most recent email. You can identify the latest email by its timestamp.
6. Enter your new password twice, then select Reset password.
   After your password is updated, you'll be prompted to sign in using your new password.
7. Confirm the password reset.
   You'll see a confirmation page when the process is complete.

Change your password while signed in

1. In the desktop version of Follow Up Boss, click your picture or initials in the upper-right corner.
2. Click on My Settings
3. Scroll and in the Zillow Pro section, click Change Password
4. In the pop-up, enter your Current Password, then your new password 
5. Review what other services have their password changed too. Click Confirm and Log out
6. Log back into Follow Up Boss with your new password

Note: Your password must contain at least 10 characters, including at least one uppercase letter, one lowercase letter, and one number.