After integrating Follow Up Boss with Mailchimp, there may be a discrepancy in the number of contacts synced and the number of contacts in Follow Up Boss. This can happen for a number of reasons.
Common Reasons Contacts Don't Sync
If any merge fields are deleted on the Mailchimp list that is synced with FUB, the sync will break. Follow the steps below to resolve this issue.
- Disconnect Mailchimp from FUB (must be done first)
- Delete the Mailchimp list that was synced with FUB
- Create a new list in Mailchimp
- Reconnect Mailchimp in FUB using the new list