Connecting Your Email

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Becca Hancock
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Connecting your email allows Follow Up Boss to sync with that email's inbox and calendar. This lets your Follow Up Boss account get even more powerful, to sync emails and appointments with all your Follow Up Boss contacts.

 

How it Works

Connecting your email to Follow Up Boss syncs emails and appointments to Follow Up Boss contact profiles for a streamlined workflow. No need to bounce from your email to text messages and your calendar. All communication with contacts can be in one place! 

 

How to Connect your Email

  1. Click your Initials/Image in the upper-right corner
  2. Go to My Settings
  3. On the settings page, click Sign in with Microsoft or Sign in with Google
  4. Follow the prompts of your email provider to sign in

If you are usually signed in to multiple email accounts, you will need to select the one account you would like FUB to sync with and sign in to.

Here is a detailed guide on how to connect your Google/Office 365 email address to Follow Up Boss. You can also connect non-Google/Office 365 email addresses with Follow Up Boss as well but we cannot guarantee a successful connection with unsupported email providers.

 

Difference Between Login and Connected Email

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Login Email - This is the email address we send FUB notifications to (new lead alerts, for example) and the email for the merge field. This is also the email address that action plan emails are sent from.

Connected Email - The email address we sync to and the address emails are sent from when you send emails through FUB.

Note: We recommend that the login and connected email addresses are the same. 

 

Benefits

Once you've connected your email, FUB will be able to:

  • Sync Sent and Received Emails to/from FUB contacts
  • Stop action plans automatically when a contact replies to an action plan email
  • Send emails directly from your email provider
  • Remove the small "sent via" message that displays when your email is not connected
  • Show a copy of the email in your regular "Sent Mail" folder 
  • Sync appointments with your calendar
  • Process lead notifications from supported Lead Providers
  • Integrated multi-language support: English, French, and Spanish (Google Hosted email only) 

 

FAQs

What email address appears when I send emails from Follow Up Boss?
The email that you have set as your connected email is what we send emails out from.
Will Follow Up Boss sync previous emails that I exchanged with a client?
When you sign up for Follow Up Boss and we perform an auto-import, once we've automatically imported those leads from the last 90 days, we'll then go out and import any conversations from the last 90 days related to those leads (To, From, CC, or BCC) from your email account.

When you manually import leads using a CSV file, we'll also go look for conversations in the last 90 days related to those leads that you have imported and pull them into Follow Up Boss.
Is there a way to only have emails that are connected to people in Follow Up Boss to show up in my inbox? I have all emails showing up here & then after a while it says I always have an unread email when I don't.

You want to make sure that you do not have yourself in FUB as a test contact. If you do, it's going to think you're a lead and pull in all of your email communication outside of FUB.

What do I do to change the email address that I use to send emails through Follow Up Boss?

You can do that on your My Settings page (click your initials in the top right-hand corner of the page and select My Settings). On that page, you can click the "Disconnect" link next to your Connected Email. Then start over with the steps in this article to connect your new email.

What does the hazard symbol next to an email mean?

That means that your email has become disconnected from Follow Up Boss. This can happen when you change your password or when a server is updated. Just click the prompt to reconnect your email. When you reconnect an email that was disconnected, we will automatically process leads and emails for up 2 days back. Leads sent to a disconnected email address 2 or more days ago won't be processed automatically and need to be entered manually.

What do I do to connect an email account that is not Google or O365 to Follow Up Boss?

We highly recommend using a Google or Microsoft email for the best experience with Follow Up Boss and for the full benefits of connecting your email. We cannot guarantee a successful connection with unsupported email providers. Follow this guide to try and connect a non-Google or O365 email.

Will I lose past correspondence if I connect a different email account?

No! All correspondence will continue to be available in the contact/lead profile.

What does this warning mean when I am trying to connect my Gmail: Read, compose, send, and permanently delete all your email from Gmail?

Please proceed or click OK when you get that message when connecting to Google if you want to connect your Google email to Follow Up Boss. The warning states essentially what Follow Up Boss has access to, but changes are made only when it is requested by you so that we can sync Follow Up Boss with your email. After accepting the message, this will allow you to send/receive emails from your Google account from within Follow Up Boss.

What are the share your emails and share your calendar checkboxes for?

We recommend you check out our related article Sharing your Email with Others.

Can I connect more than one email to my account?

Follow Up Boss can only connect one email per user account. There isn't a method to connect multiple emails. You may want to add additional users if you'd like to have multiple emails connected.

Can my email be connected to my account and a team inbox?

Follow Up Boss cannot connect an email to a user's settings and a team inbox. We highly recommend that each user has a connect email and an additional team email address is connected to a team inbox.

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