The owner of the account has the ability to cancel their Follow Up Boss subscription and delete the account at any time.

Before Canceling your Account

Export

Before canceling your account, we recommend exporting your contacts.

Remove API Keys

Removing all API keys generated in your account will immediately stop the API activity with FUB. 

Lead Flow Archiving  

We also recommend archiving and ignoring lead sources to avoid future leads from flowing into FUB.

Cancellation Steps 

1. Navigate to Admin > Billing

2. Select Cancel Subscription 

3. Select your Cancellation Reason(s) and provide Feedback > Leave Follow Up Boss

4. A Cancellation Confirmation Screen will appear. At this point, your credit card won't be automatically charged again. You can keep using Follow Up Boss until the end of your current billing cycle when your subscription expires or choose to delete your account immediately. 

Delete Account Immediately 

If you want to delete your account before the subscription expiration date, go to Admin > Billing > Delete your Follow Up Boss Account Immediately. You and your team members will lose access to your Follow Up Boss account immediately. 

Reactivate Subscription

If you change your mind and decide to reactivate your subscription before it expires, you can do it by going to Admin > Billing > Reactivate Your Subscription.