If you are using the Follow Up Boss Calling feature on Android and calls seem to drop immediately when you try to answer them or you try to place a call and nothing happens, follow the steps below.
Confirm that calls are set to ring your cell phone
For calls to your personal Follow Up Boss number:
- Go to Settings in your Follow Up Boss account.
- Check that the phone number at the top of the page is your personal cell phone number. This number should not be another VoIP number because VoIP-to-VoIP call routing can cause issues.
Also, be sure your cell phone is not forwarding calls to another number.
- Check that calls are set to ring your cell phone and your desktop at the same time.
For calls to a Team Inbox number:
- Have an Admin check the Settings of the Team Inbox to confirm that Ring Mobile is selected for your number. More details about Team Inbox settings can be found here: Team Inbox: Detailed Setup Steps. Remember that the Company Number will smart-route calls to the assigned agent. More here: Company Number.
If you're not on the latest version of our app, this can cause calling issues. To check if your app is on the latest version, click on your initials/profile picture in the upper left-hand corner.
View if your app version is up to date and update if needed.
Signal strength plays an important part in making sure that calls, incoming and outgoing connect and that you're able to hear each other properly. If you cannot make/receive calls, or it's dropping in and out, this can be related to your signal strength.
Check the Follow Up Boss permission settings on your Android. Our app needs access to the Android's microphone during calls. You may have tapped Don't Allow when this popped up on your phone.
To fix this, go into your Android's Settings > Apps > Permissions:
1. Music and Audio > Allow
2. Phone > Allow
"Your call could not be completed as dialed, please check the number and try again when dialing an invalid or out-of-service number from the mobile app and desktop mobile bridge."
If you are hearing this message, it means that the call could not be connected due to the number being invalid or outside the US/Canada.