Android: Troubleshooting Calling

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Becca
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If you are using the Follow Up Boss Calling feature on Android and calls seem to drop immediately when you try to answer them or you try to place a call and nothing happens, follow the steps below.

 

Confirm calls are set to ring your cell phone

Calls to your FUB Number

1. On the desktop, go to your Inititals/Image in the upper right-hand corner > My Settings 

2. Confirm the number in the Phone section is your personal cell phone number. 

Note: This number should not be a VoIP number as VoIP-to-VoIP call routing is not reliable. 

3. Scroll down to confirm that incoming calls are set to ring your cell phone and desktop at the same time.

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Calls to a Team Inbox

Have an Admin check the Settings of the Team Inbox to confirm that Ring Mobile is selected for your number. For more information, check out Team Inbox: Detailed Setup Steps. 

 

App Version 

To ensure the best calling experience, update the FUB app.

1. Click your Initials/Image in the upper left-hand corner

2. Check the app version and Update if Needed

 

Signal Strength

Signal strength plays an important part in ensuring that calls connect and that there is quality audio. If you cannot make or receive calls, or the audio is choppy, your signal strength may not be strong. 


App Permissions 

Check the Follow Up Boss permission settings on your Android. Our app needs access to the Android's microphone during calls. You may have tapped Don't Allow when this popped up on your phone.

To fix this, go into your Android's Settings > Apps > Follow Up Boss > Permissions:

1. Music and Audio > Allow

2. Phone > Allow 

 

Error Message

"Your call could not be completed as dialed, please check the number and try again when dialing an invalid or out-of-service number from the mobile app and desktop mobile bridge."

If you are hearing this message, it means that the call could not be connected due to the number being invalid or outside the US/Canada. 

 

If you're still experiencing call issues after following this guide, please log a bug and contact us at support@followupboss.com for further assistance. 

 

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