Power Up
Appointment reminder texts can be enabled by admins on the Powers Ups screen.
Send a text reminder to the contacts who have been invited to an appointment:
When this box is ticked, saving an appointment will queue up a text reminder for the upcoming appointment.
Reminders will be sent at the following times:
- If you create a same-day appointment, the text reminder is sent right away.
- For appointments that start before 8:30 am, the text reminder will be sent an hour before the appointment.
- For appointments that start after 8:30 am, the text reminder will be sent at 8:30 am.
- For an all-day appointment, the text reminder will be sent at 12:30 pm the day before.
Times are based on the user's time zone unless an explicit appointment timezone was set. If scheduling an appointment for someone in a different time zone than your own, choose their time zone when creating the appointment and the reminder text will display their time and time zone.
Reminders will include the time and the location (if one was entered):
A copy of the appointment reminder text will also show on that contact's profile in Follow Up Boss.
NOTE: If you re-open an appointment after creating it and want the reminder text to be sent please be sure to RE-CHECK the box. Otherwise the reminder text will be canceled upon resaving the appointment.
ISA Scheduled Appointments
ISAs can schedule appointments for agents. If an ISA schedules an appointment, removes themselves from the appointment, and invites the agent to the appointment, the reminder text will come directly from the agent. The ISA will still be credited for setting the appointment.
Rescheduling tips
If someone lets you know they need to reschedule, call them right away to setup a new time. It's much easier to save appointments right away instead of putting it off until later.