How to upgrade from FUB to a Zillow Pro membership

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Who can upgrade

Only the FUB account owner can complete this upgrade. If you're not sure whether you're the account owner, check your FUB account settings or reach out to whoever manages your team's FUB subscription.

How to upgrade

FUB account owners can go to the upgrade page, or navigate from FUB and follow the steps below: 

  1. Sign in to your FUB account.
  2. Navigate to Account Settings > Upgrade account.
  3. Select Upgrade to Zillow Pro.
  4. Add team members if necessary.
  5. Review Zillow Pro terms, check if you agree, and click Next to proceed.
  6. Add or update your payment information.
  7. Download your receipt and continue to Zillow Pro.

If you'd rather talk to someone before upgrading, you can still contact your Sales rep at any time.

After you upgrade

Make sure you link your FUB account to Zillow Pro to avoid double billing. Your current FUB subscription will be cancelled because your Zillow Pro membership already includes FUB. Learn more here.

Visit the Onboarding Hub for the next steps in setting up your Zillow Pro membership for you and your team, and check out the Zillow Pro courses to make the most of your membership.

FAQ

  • Q: Who is eligible for this self-serve upgrade?
    • A: Any FUB account owner, including those on a free trial, can upgrade to Zillow Pro membership directly from FUB. 
  • Q: Do I have to talk to a Sales rep to upgrade?
    • A: Only if you want to. If you’re the account owner, you can complete the entire upgrade yourself, end to end, without contacting Sales. If you prefer guidance or have questions first, Sales is still available to help.
  • Q: I don’t see the “Upgrade to Zillow Pro” option, why?
    • A: Only the FUB account owner is able to upgrade to the Zillow Pro membership. If you are not the FUB account owner, please reach out to them and ask them to upgrade from that account. If you are the FUB account owner and you are not seeing this option, contact your sales rep or contact our support team.
  • Q: Will my FUB setup, contacts, and data carry over when I upgrade?
    • A: Yes, none of your current settings will change when your account is upgraded to the Zillow Pro membership; you will only get access to the additional features. 
  • Q: Is Zillow getting access to my leads or data?
    • A: This is a login change. It does not enable new data sharing between FUB and Zillow. Data about you, your use of FUB, and your clients will continue to be processed and used by Zillow, Inc. as described in our Zillow Privacy Notice, FUB Addendum to the Zillow Privacy Notice, and FUB Terms of Service.
  • Q: How does pricing work?
    • A: Your order summary shows the total monthly price for the team. An average price per seat will be shown — generally, adding more seats lowers this average cost. Pricing is flexible for various team sizes, and the displayed per-seat price is an average, not a fixed price for each seat. Your invoice will show a detailed pricing breakdown for your plan.
  • Q: What's included in Zillow Pro membership?
    • A: Zillow Pro is a membership that provides real-time insights about buyer and seller activity on Zillow for all Follow Up Boss contacts you've established a My Agent relationship with. You get premium insights, action, and branding tools on Zillow that help make you the go-to agent.
    • With Zillow Pro membership, you enrich your existing Follow Up Boss features with:
      • Access to expanded insights about your FUB contacts with My Agent relationships
      • Zillow Insights
      • A premium Agent Profile that helps you stand out on Zillow
      • For the latest benefits, please check our website.
  • Q: What happens to my Follow Up Boss subscription?
    • A: Upgrading to Zillow Pro membership will automatically cancel your Follow Up Boss subscription, so there's nothing you need to do. A prorated refund will be processed as a separate transaction, providing a credit for any unused time remaining on your current subscription.
  • Q: Do I have to upgrade seats for everyone on my team?
    • A: Zillow Pro membership is for teams. When you upgrade, all users on your account will be upgraded together. You can't upgrade just some users or seats. This way, your whole team, including agents, lenders, and admins, can use the same system. Everyone has shared visibility into your database, can follow consistent workflows, and use the same tools in Follow Up Boss. While reviewing your order, you can confirm the total number of seats required for your team.
  • Q: What if I run into an issue during the upgrade?
    • A: Contact us for help, or reach out to your Sales rep (if applicable).