Having a connected email is very important to make sure leads, appointments, and emails in general, are synced between FUB and your email address. Having a disconnected email on your FUB account will cause disruptions to your day-to-day workflows.
We notify users when their email has become disconnected. If you see a banner on top of the screen, it means your email address has been disconnected from Follow Up Boss.
Reconnecting a Gmail Account
To reconnect your Gmail email address with Follow Up Boss, click on the here link in the red banner at the top of the page when you're logged in to Follow Up Boss.
Next, click on the Connect with Google button.
Log in using your Gmail account
You will see a Google screen confirming access, click on the Allow button.
You'll then be redirected back to Follow Up Boss with a confirmation that it's connected.
Reconnecting an Office 365 Account
To reconnect your Office365 email address with Follow Up Boss, click on the reconnect now link in the orange banner at the top of the page when you're logged in to Follow Up Boss.
Click on the Sign in with Microsoft button as shown in the below screenshot.
Choose the account you want to sign into, enter the new password of the account and click Sign In.
You'll then be brought back to Follow Up Boss with a confirmation that it is connected.