If you are using the Follow Up Boss Calling feature on an iPhone and calls seem to drop immediately when you try to answer them or you try to place a call and nothing happens, follow the steps below.
Confirm that calls are set to ring your cell phone
For calls to your personal Follow Up Boss number:
- Login to your FUB account on the desktop
- Go to your Image/Initials in the upper right-hand corner > My Settings
- Check that the phone number under your name is your personal US or Canadian cell phone number. If you are forwarding your mobile to a different number, that forwarding will need to be turned off. Numbers from VoIP services like Google Voice, RingCentral, another FUB number, or FUB Team Inbox will not function as expected if they are inputted here.
- Check that calls are set to ring your cell phone and your desktop at the same time.
- Save at the bottom of the page
For calls to a Team Inbox number:
- Have an Admin check the settings of the Team Inbox to confirm that Ring Mobile is selected for your number. Remember, the Company Number will smart-route calls to the assigned agent.
Confirm that your phone isn't blocking the calls
Ring/Silence Switch
Enable ringing by toggling the switch on the left-hand side of your phone. If this function is switched ON, all notifications will be silenced.
Blocked Contacts
Go to the Settings app of your phone > Phone > Blocked Contacts. If your FUB number is listed, remove it.
Silence Unknown Callers
Go to the Settings app of your phone > Phone > Confirm that Silence Unknown Callers is off. If it is on, this can block calls to your Follow Up Boss number.
Focus Mode
Return to the Settings app > Focus Mode and see if any of your focus settings are silencing calls.
Note: Icons for Focus Mode can be customized.
Announce Calls
In the Settings app > Phone > Announce Calls should be set to Always.
Confirm that no other apps are blocking calls to your phone
If you have another app or service blocking unknown or spam calls to your phone, it may also be blocking calls to your Follow Up Boss number (ie T-Mobile's Scam Shield, AT&T's ActiveArmor, Robokiller, Hiya, etc.).
Favorite your FUB Number
Add your FUB number to your contacts on your iPhone. Once the contact has been created, favorite it. This will prevent the iPhone from rejecting the call or sending it to voicemail.
iOS Version
FUB calling supports iOS 17 or newer. Click here to see if your iPhone supports iOS 17. To update your iPhone, go to Settings > General > Software Update.
App Version
If you're not on the latest version of our app, this can cause calling issues. To check if your app is on the latest version, click on your initials/profile picture in the upper left-hand corner.
View if your app version is up to date and update if needed.
Signal Strength
Signal strength plays an important part in making sure that calls, incoming and outgoing connect and that you're able to hear each other properly. If you cannot make/receive calls, or it's dropping in and out, this can be related to your signal strength.
If you're still experiencing call issues after following this guide, please log a bug and contact us at support@followupboss.com for further assistance.