If you are using the Follow Up Boss Calling feature on an iPhone and calls seem to drop immediately when you try to answer them or you try to place a call and nothing happens, follow the steps below.
Confirm that calls are set to ring your cell phone
For calls to your personal Follow Up Boss number:
- Go to My Settings in your Follow Up Boss account.
- Check that the phone number at the top of the page is your personal cell phone number. This number should not be another VoIP number because VoIP-to-VoIP call routing can cause issues.
Also, be sure your cell phone is not forwarding calls to another number.
- Check that calls are set to ring your cell phone and your desktop at the same time.
For calls to a Team Inbox number:
- Have an Admin check the Settings of the Team Inbox to confirm that Ring Mobile is selected for your number. More details about Team Inbox settings can be found here: Team Inbox: Detailed Setup Steps. Remember that the Company Number will smart-route calls to the assigned agent. More here: Company Number.
Confirm that your phone isn't blocking the calls
Enable ringing by toggling the switch on the left-hand side of your phone. If this function is switched ON, all notifications will be silenced.
Go to the Settings app of your phone > Phone > Confirm that Silence Unknown Callers is off. If it is on, this can block calls to your Follow Up Boss number.
Return to the Settings app > Focus Mode and see if any of your focus settings are silencing calls.
In the Settings app > Phone > Announce Calls should be set to Always.
Confirm that no other apps are blocking calls to your phone
If you have another app or service blocking unknown or spam calls to your phone, it may also be blocking calls to your Follow Up Boss number (ie T-Mobile's Scam Shield, AT&T's ActiveArmor, Robokiller, Hiya, etc.).
If you're not on the latest version of our app, this can cause calling issues. To check if your app is on the latest version, click on your initials/profile picture in the upper left-hand corner.
View if your app version is up to date and update if needed.
Signal strength plays an important part in making sure that calls, incoming and outgoing connect and that you're able to hear each other properly. If you cannot make/receive calls, or it's dropping in and out, this can be related to your signal strength.
Check the microphone privacy setting on your iPhone. Our app needs access to the iPhone's microphone during calls. You may have tapped Don't Allow when this popped up on your phone.
To fix this, go into your iPhone's Settings and tap FollowUpBoss
Toggle on the Microphone (green)