Troubleshooting Facebook Lead Ad Direct Integration: Missing Permission For A Page

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  1. Follow Up Boss - Help Center
  2. Integrations
  3. Troubleshooting

Becca Hancock
  • Updated

Unable to Subscribe to Facebook Page

This can happen when your account lacks the right level of permissions needed by Follow Up Boss to process leads correctly for the page selected. If you see the error below, you will need to request permission changes within Facebook.

 

Try Again

As a first step, try to connect to the desired Facebook page again by selecting the Facebook page > Connect. 

 

Change User Permissions

To add permissions for a user in Facebook, the page admin will need to add the user as a moderator or admin for the page in order for Follow Up Boss to work properly with the account user role. To enable this on Facebook follow these instructions.

  1. From your Feed, click Pages in the left menu. You may have to click See More first.
  2. Go to your Page and click Settings in the left menu.
  3. Click Page Roles.
  4. Click Edit next to the name of the person whose role you want to change and then select a new role from the dropdown menu.
  5. Click Save. You may need to enter your password to confirm.
Instructions Provided by Facebook 

 

Connect Follow Up Boss

If this is a Facebook Business Page, you will also have to add permission there as well. This can happen when you add a page from a Facebook Business Account and that page hasn't been configured for Lead Access with Follow Up Boss. To correct this you will need to perform the following.

  1. Log in to your Facebook Business Account
  2. Navigate to Integrations > Lead Access
  3. Select Facebook Page(s)
  4. Select CRMs 
  5. Check Follow Up Boss

 

Reset the Integration

If the steps above have not resolved the integration issues you are experiencing, resetting the integration is recommended. 

Disconnect Facebook Integration

  1. In Follow Up Boss, go to Admin > Integrations > Facebook
  2. Disconnect Integration

Remove Follow Up Boss App from Facebook 

  1. Login to Facebook Business Account 
  2. Click account in the top right-hand corner
  3. Select Settings & privacy >Settings
  4. Click Apps and Websites in the left-side menu
  5. Scroll down to Preferences > Apps, websites, and games
  6. Click Turn Off

Resource: How do I turn off Facebook's integration with apps, games, and websites? 

Connect Facebook Integration

  1. In Follow Up Boss, go to Admin > Integrations > Facebook
  2. Connect Facebook > follow the prompts 

Test the Integration

Follow Facebook's Testing and Troubleshooting guide to send a Facebook test lead to confirm the integration is working successfully.

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