If you are having issues with your Facebook Lead Ad direct integration with Follow Up Boss here are some common ways we found to remedy the issue.
Unable to subscribe to Facebook Page:
This can happen when your account lacks the right level of permissions needed by Follow Up Boss to process leads correctly for that Page selected. If after you connect your Facebook account you see the following message below. You will need to request permission changes from the Page owner.
To add permissions for a user on a team member you need your page admin to add you as a moderator or admin for the page in order for Follow Up Boss to work properly with that account user role. To enable this in Facebook follow these instructions.
- From Facebook goto to the page to add user permissions
- Click on Page Roles
- Search for the person you want to add
- Grant Moderator, Editor, or Admin level access
- Accept the permission request
If this is a Facebook Business Page, you will also have to add permission there as well. This can happen when you add a page from a Facebook Business Account that page hasn't been configured for Lead Access with Follow Up Boss. To correct this you will need to perform the following.
- Log into your Facebook Business Account
- Navigate to Integrations -> Lead Access
- Select Facebook Page(s)
- Select CRMs
- Check Follow Up Boss
