If you are having issues with your Facebook Lead Ad direct integration with Follow Up Boss here are some common ways we found to remedy the issue.

Facebook has Become Disconnected Error 

This can happen when someone inadvertently turns off permissions for the Follow Up Boss app or removes the app from Facebook's Business Integration page. When this happens, you'll see a warning icon on your integration page and a warning message on the Facebook integration card asking you to reconnect your account. We also send an email to the account owner to let them know this has happened.

To resolve this we simply need to reconnect your account.

1. Log In to your FUB Account
2. Go to Admin > Integrations
3. Facebook > Reconnect
4. Choose the Facebook Pages needed
5. Accept permissions
6. Click Done

Facebook Lead Delay: Add My Connection ✅ 

This can happen when you add a page from a Facebook Business Account and that page hasn't been configured for Lead Access with Follow Up Boss. To correct this you will need to perform the following. 

1. Log In to your Facebook Business Account
2. Navigate to Integrations > Lead Access
3. Select Facebook Page(s)
4. Select CRMs > Assign CRM
5. Check Follow Up Boss

Unable to Subscribe to Facebook Page

This can happen when your account lacks the right level of permissions needed by Follow Up Boss to process leads correctly. If you see certain page(s) grayed out with the following message below after you connect your Facebook account, you will need to request permission changes from the Page owner.

To add permissions for a user, the page admin will need to add them as a moderator or admin for the page in order for Follow Up Boss to work properly with that account user role. To enable this on Facebook follow these instructions.

1. From Facebook,  go to the page to add user permissions
2. Click on Page Roles
3. Search for the person you want to add
4. Grant Moderator, Editor, or Admin level access
5. Accept the permission request

Page and Form Name Tags are Missing 

Leads that are to Follow Up Boss from Facebook will automatically be tagged with the Facebook page and form name. Although, if the tag is more than 64 characters it will not be added. In this case, shorten the page or form name so the tags meet the 64 character limit within Follow Up Boss. 

Reset the Integration

If the steps above have not resolved the integration issues you are experiencing, resetting the integration is recommended. 

Disconnect Facebook Integration

1. In Follow Up Boss, go to Admin > Integrations > Facebook
2. Disconnect Integration

Remove Follow Up Boss App from Facebook 

1. Login to Facebook Business Account 
2. Click  in the top right-hand corner
3. Select Settings & privacy > Settings
4. Click Apps and Websites in the left-side menu
5. Scroll down to Preferences > Apps, websites, and games
6. Click Turn Off

Resource: How do I turn off Facebook's integration with apps, games, and websites? 

Connect Facebook Integration

1. In Follow Up Boss, go to Admin > Integrations > Facebook
2. Connect Facebook > follow the prompts 

Test the Integration

Follow Facebook's Testing and Troubleshooting guide to send a Facebook test lead to confirm the integration is working successfully.