If you are using an email security layer called Mimecast or Proofpoint, you may not be able to connect your email to Follow Up Boss. To ensure email connectivity, use a supported email provider for inbox syncing. 

What are Mimecast and Proofpoint?

Mimecast and Proofpoint are enhanced security services for securing email accounts and communications for businesses.

How can I tell if I am using an enhanced security service?

Error when connecting your email in Follow Up Boss

If you are running into this message while connecting your email we have detected that you are using an enhanced security service.

We cannot connect to [email address] due to security settings. Use a different email for inbox syncing.

Domain Search

To proactively check if you are using an enhanced security service go to mxtoolbox.com > enter your email domain > MX Lookup.

If you see Mimecast or Proofpoint listed on this page, you are using an enhanced security service. 

 

What do I do if I am using an enhanced security service?

If you are using an enhanced email security service such as Mimecast or Proofpoint, you will likely be unable to connect that email to Follow Up Boss. If you are able to connect a Mimecast or Proofpoint email, deliverability/syncing issues might surface because those systems typically don't allow for 3rd party email connections. We recommend choosing a different email to use for inbox syncing. See our list of recommended email providers here.