If you’re prompted to reset two-step authentication while signing in to Follow Up Boss, this article walks you through completing the recovery flow and setting up a new verification method.

Start by resetting your password

If you’re stuck at two-step verification:

1. Return to the Follow Up Boss sign-in page.
2. Select Forgot password.
3. Enter the email address you use to sign in to Follow Up Boss.
4. Open the password-reset email and follow the link to create a new password.
5. Return to Follow Up Boss and sign in with your new password.

If you don’t receive the password-reset email, check your spam or junk folder.

Choose how to verify your identity

After signing in with your new password, you may see the Verify your identity screen.

• If you can access your current phone number or authenticator app, select Use my existing method and complete verification as usual.
• If you no longer have access to your current method and the reset option is displayed, select Reset two-step authentication.

Reset your two-step authentication

1. Select Reset two-step authentication.
2. We’ll send a separate email from Zillow Pro with the subject Your verification code.
3. Enter the six-digit code from the email.
4. Select Continue to set up a new verification method.

The code expires after 10 minutes and can only be used once.

Keep your code private. We will never ask you to share this code. If someone asks you for it, it’s a scam.

Set up a new verification method

You must set up a new verification method before completing sign-in.

Authenticator app

1. Select Authenticator app.
2. Open an authenticator app, such as Google Authenticator or Microsoft Authenticator.
3. Scan the QR code displayed on the screen.
4. Enter the verification code generated by the app.
5. Select Continue.

The account will appear as Zillow Pro in your authenticator app.

Phone number

1. Select Phone number.
2. Enter a U.S. phone number that can receive verification codes.
3. Choose text message or voice call.
4. Enter the six-digit code you receive.
5. Select Continue.

International phone numbers are not supported. If you don’t have a U.S. phone number, use an authenticator app.

Once setup is complete, you’ll return to Follow Up Boss and can sign in with your new verification method.

Didn’t receive the six-digit code?

• Check your spam or junk folder.
• If you still can’t find the email, return to the Follow Up Boss sign-in screen and start the login flow again.
• If you receive more than one code, use the most recent one.

Still need help?

Contact Follow Up Boss Support if:

• You can’t access the email address connected to your account.
• Your verification code doesn’t work.
• You completed the reset but still can’t sign in.

Include the following with your request:

• The email address you use to sign in.
• The screen or error message you’re seeing.
• Whether you can access the email address connected to your account.

Do not send your password or an active verification code to Support.

For help with other login issues, see Trouble Signing in to Follow Up Boss?