Overview

At Follow Up Boss, we are lucky to be able to host Canadian users within our platform, as well as their phone numbers! Please refer to these instructions if you have a Canadian business number that you would like to port into Follow Up Boss to use within our platform. 

Canadian phone numbers cannot be submitted through the automated porting feature available in Follow Up Boss. Due to carrier requirements, Canadian port requests must be submitted manually through our phone provider, Twilio,  by the Porting team.

Before you begin

To begin the porting process, please email the following information to support@followupboss.com:

• The phone number(s) you would like to port
• Your current carrier account number
• Your account transfer/port PIN
• A copy of your most recent billing statement or Customer Service Record (CSR)
• A completed and signed Letter of Authorization (LOA) 

Ensure all information matches exactly what your current carrier has on file. Incorrect or incomplete information may result in delays or rejection of the port request.

Note: During the final stages of the port, temporary interruptions to incoming or outgoing calls/texts may occur while carriers complete the transfer.

Estimated porting timeline 

Canadian Port requests typically take 1–2 weeks to complete on average, though timelines can vary depending on the losing carrier and the type of number being ported.

Do not cancel your existing phone service before the port has been completed, as this may cause the request to fail.

Mobile number verification requirements

If you are porting a mobile number, your current carrier may send a text message asking you to approve the port request.

Important details:

• This approval text is sent directly by your current carrier
• Follow Up Boss and our provider Twilio are not notified when the message is sent
• The message is typically sent within 24–48 hours after the port request is submitted to the carrier by Twilio
• The approval request must be answered within 90 minutes

Failure to respond to the approval text within the allowed timeframe may cause the port request to be delayed or rejected.

Additionally, you can reach out to your current provider and give them your “Pre-Approval” for the numbers to be ported away. They should then not require a text message to be approved within a specific timeframe. 

Additional recommendations

Before submitting your request, we recommend: 

• Verifying your account number and PIN directly with your carrier
• Ensuring the number remains active with your current provider until the port is complete
• Confirming the LOA is fully completed and signed
• Monitoring text messages closely after submission if porting a mobile number