With RealScout connected to FUB, you can:

• Backfill existing leads from FUB into RealScout
• Sync new leads from FUB into RealScout as they are added to FUB
• Assign leads in RealScout based on assignments in FUB
• Push activity information from RealScout to FUB
• Add custom fields and associated data to FUB
• Allow individual agent-level opt-out

API Integration

Note: The RealScout API integration must be completed by the owner of the account. If a team member on the FUB account has their own Realscout account that's not part of the FUB account owner's Realscout account, email support@realscout.com to request that they link the FUB team members' Realscout account, to the FUB Owner's RealScout account, from the back-end. 

1. Create a Follow Up Boss API Key by going to Admin > API
2. Select Create API Key 
3. Name the API Key RealScout > Create API Key
4. Press Copy 
5. Log In to RealScout 
6. On the left-hand side, go to Extras > Integrations 
7. Find Follow Up Boss and enter your Follow Up Boss API Key > Connect
8. Now that you've connected your account you have a few different configuration options available to you.

Note: Connect RealScout to FUB only. If you connect RealScout to another lead source and also to Follow Up Boss, then you will see duplicate leads in your FUB account.

Configuration Options:

Enable Automatic Lead Sync & Import Tagged Leads

The integration allows lead flow from FUB to RS via two methods: Backfill and ongoing sync. In both cases, the Account Owner can choose to limit which leads are imported by clicking the configuration option "Import Tagged Leads" and specifying which tags to import, during integration setup. 

Note: you must designate a tag under "Add Tags" in RS to trigger a backfill sync of leads.  For example, if you add the tag "FUB_RealScout" into the "Add Tags" section, you can then head to FUB and tag desired leads with the same tag.  This will cause them to sync to RS.

Transfer Leads Between Team Members

If the account owner selects the "Transfer Leads" option, the system will attempt to transfer leads between agents based on FUB data. In order for this to work the receiving agent must be one of the team members displayed in the FUB integration pane.

Delete Leads

If the account owner selects the "Delete Leads" option, the system will delete leads in RealScout when they are moved to the Trash stage in FUB, or when the agent uses the "Delete People" (hard delete) functionality in FUB. Per RealScout's data retention policy, client accounts that have been deleted will have all information purged within 30 days of being marked for deletion.

Pushing Activity To FUB

All agents that are part of an integration with the "Enabled" option selected will automatically have activity data pushed from RS to FUB. The system currently pushes the following data types:

• Property views

• Price of the most recently viewed property (price updated in the details section of the Lead Profile)

• Marking a property as interested

• Price

FUB will either push that activity into an existing lead’s profile or create a new lead and then push the activity data. FUB matches lead profiles based on email first and phone number second. Since RS phone numbers are not unique within RS, RS is only passing up email data and any newly created lead profiles in FUB will not include phone number data from RS.

Activity data will appear in the bottom right pane of FUB and the property links will link back to the agent view of the property in RS. The "View in RealScout" button will link back to the client’s profile page in RS. Certain activities will also be highlighted in the center dashboard in FUB.

Custom Fields

Custom fields are a feature of FUB that allows RS to push arbitrary data from RealScout into FUB. They are controlled from FUB by the account owner or via API access through the Account Owner’s API token. They can be seen within FUB by going to Admin > Custom Fields. Once a custom field is available, data can be populated in that field for each client within the FUB account.

RealScout currently uses four custom fields:

1. RealScout Home Value Alert Count: Number of active HVAs. An active HVA is one that is not disabled.

2. RealScout Market Alert Count: Number of active market alerts. An active market alert has a schedule that is not manual.

3. RealScout Listing Alert Count: Number of active listing alerts. An active listing alert has a schedule that is not disabled.

4. RealScout Alerts Link: URL that links back to the agent’s view of the client’s alert page.

Custom fields can be used to create Smart Lists in FUB to view the desired leads. 

Managing Multiple Lead Sources

It is not uncommon for RealScout and Follow Up Boss users to also use and integrate other lead sources. If you have multiple lead sources, we suggest only integrating them into FUB. If you connect a lead source, like Zillow, to FUB and RealScout, then the 2-way syncs will cause every lead to duplicate in each account.

We recommend the following integration setup:

Alternative setup: Zapier

⚠️ Warning: RealScout does not recommend using a Zapier setup in tandem with the API integration. This should only be used if individual agents want to connect RealScout via Zapier because their FUB account owner does not have a RealScout account.

Endless possibilities when connecting Follow Up Boss and RealScout via Zapier! 

1. Log In or create a free account at Zapier.com
2. Click Make a New Zap
3. In the What apps do you want to connect today? section, set your fields as shown below:
4. Click the blue, Use Zap button
5. Step 1. of your Zap should look like the following:
6. Next, click where it says, Choose Account. From there, you'll get a pop-up window asking for your RealScout API Key.
7. The last step of the RealScout portion will allow you to Find Data and Test Lead
8. From there, click Done Editing
9. Step 2. of your Zap is where we will configure the Follow Up Boss portion. Make sure that the first portion is set to, New Inquiry or Website Event in the Choose App & Event section:
10. After clicking, Continue you'll be asked to sign in to your Follow Up Boss account. After signing in, click Continue.
11. Set the Event Type to Registration and proceed with Filling in the Template using the dropdowns to the right of each field: 
12. Choose to continue to Send a Test to Follow Up Boss. Confirm that your test made it through to Follow Up Boss and then Turn on the Zap.

Resources: RealScout Help Center API Integration & Zapier Integration