How RealScout Connects to Follow Up Boss

Available integration types:

How to connect RealScout to Follow Up Boss via API (recommended)

Note: These steps must be completed by the Follow Up Boss account owner

1. Log in to Follow Up Boss.

2. Visit theAdmin > API page

3. Create an API key, and copy it.

4. Once you've copied your Follow Up Boss API key, log in to your RealScout account and navigate to Extras > Integrations on the left-hand side (direct link).

5. In the Follow Up Boss section, input your Follow Up Boss API key, and click "connect":

Now that you've connected your account you have a few different configuration options available to you.

Configuration options:

Enabled

Enable your RealScout/Follow Up Boss integration in order to:

• Import new clients into your RealScout account from the leads you add in Follow Up Boss.
• Make updates to clients when changes are made in Follow Up Boss.
• Delete clients in RealScout when you delete leads or change a lead's stage to "Trash" in Follow Up Boss.
• Reassign clients to your team members on your RealScout account when you reassign them in Follow Up Boss.

Transfer leads

This option ensures leads are assigned to the same team member in both systems. You can assign a lead to a team member in Follow Up Boss, and that client will then also be assigned in RealScout.

Note: In order to connect your Follow Up Boss team to RealScout and transfer leads to the respective team member, the RealScout Member Success team will need to connect you and your team members. To do that, please fill out this form or email support@realscout.com with the names of your team members and their emails. The team members email address must be the same as what they’re using in RealScout/Follow Up Boss.

Once you've confirmed that, tick the "Transfer Leads" checkbox and click CONNECT TEAM MEMBERS.

Once team members are connected and the option to transfer leads is selected, the leads from Follow Up Boss will assign to the correct team members in RealScout.

Delete leads

This option ensures leads in RealScout get deleted when the lead's stage is updated to 'Trash' or the lead is permanently deleted in Follow Up Boss. If a lead is deleted or trashed in Follow Up Boss, the corresponding RealScout client will be deleted regardless of tags or who deleted/trashed it.

Import tagged leads

This option only syncs leads from Follow Up Boss who have specific tags. If one or more of the tags provided in RealScout match a tag in Follow Up Boss, the lead will be imported, updated, or deleted from RealScout accordingly. Leads pushed into Follow Up Boss from RealScout will be tagged "RealScout" automatically. With this option enabled, the tag "RealScout" will ensure updates from Follow Up Boss get processed in RealScout.

Alternative setup (via Zapier):

An alternative way RealScout can connect to Follow Up Boss is by using Zapier.

In order to use the RealScout Zap, you will need to have your RealScout API key handy. In order to obtain this, you will need to navigate to https://www.realscout.com/agent/marketing/integrations in RealScout.

Step-By-Step Instructions on Setting Up your RealScout to Follow Up Boss Zap

1. Login or create a free account at  Zapier.com
2. Click Make a New Zap.
3. In the "What apps do you want to connect today?" section, set your fields as shown below:
4. Click the blue, "Use Zap" button.
5. Step 1. of your Zap should look like the following:
6. Next, click where it says, Choose Account. From there, you'll get a pop-up window asking for your RealScout API key.
7. The last step of the RealScout portion will allow you to find data and a test lead.
8. From there, click, Done Editing.
9. In Step 2. of your Zap is where we will configure the Follow Up Boss portion. Make sure that the first portion is set to, "New Inquiry or Website Event" in the "Choose App & Event" section:
10. After clicking, "Continue" you'll be asked to sign in to your Follow Up Boss account. After signing in, click Continue.
11. Set the Event Type to "Registration" and proceed with filling in the template using the dropdowns to the right of each field: 
12. Choose to continue to send a test to Follow Up Boss. Confirm that your test made it through to Follow Up Boss and then turn on the Zap.