Logging into FUB

Overview

Follow Up Boss offers multiple ways to log in, including username and password or Google sign-in. To enhance account security, all accounts are protected with two-factor authentication (2FA).

Visit this article if you're having trouble signing into FUB.

Log in on the web

Go to Follow Up Boss and select Log In.
Choose a sign-in method:
- Email and password: Enter your login email and click Continue, then enter your password and click Continue.
- Google: Select Sign in with Google and follow the prompts for your Google account.
If prompted for MFA, complete verification using your enrolled method.

Note: Google sign-in is available on the web only.

Log in on mobile

Open the Follow Up Boss mobile app.
1. Note: This is available on app version 6.09.0700, both for iOS and Android.
Enter your login email and password.
If prompted for MFA, complete verification using your enrolled method.

Note: Google sign-in is not available in the mobile app.

Which password should I use?

If you use Zillow Pro or dotloop with the same login email use the password associated with that account.

If you use only Follow Up Boss, continue using your existing Follow Up Boss password.

Complete multi-factor authentication

When prompted for MFA, verify your sign-in using the method enrolled for your account. If you use another Zillow product with the same login email and shared identity, the MFA method enrolled for that account may also apply to Follow Up Boss.

If you are setting up MFA:

Follow the on-screen instructions to set up your verification method.
When your recovery code appears, select Copy.
Save the recovery code in a secure location. This is the only opportunity to save this code and will be necessary if you need to recover your account.
Select Continue to finish setup.

Important: Do not share your recovery code with anyone.

Frequently asked questions

Q: Do I have to set up the extra verification?
- A: Yes. It's required on every account; there's no opt-out. It's what makes the new sign-in more secure.
Q: With MFA required, how can partners access my FUB account without sharing my login?
- A: Utilize the Partner Delegation feature to grant access.
Q: Do desktop sessions stay logged in like before?
- A: Desktop sessions now expire more often for security, so you'll sign in more frequently than you used to. With a password manager, it's quick. Your mobile app session isn't affected the same way.
Q: My password manager didn't fill in my login. What do I do?
- A: Because the login page moved to a new address, your password manager doesn't recognize it yet, so you'll enter your password once and save it when prompted. It'll fill automatically after that. One note: if you also use another Zillow professional tool with the same email as Follow Up Boss, use that Zillow password to sign in, it's now your login for FUB too. If you only use FUB, your existing FUB password still works.
Q: Is Zillow getting access to my leads or data?
- A: This is a login change. It does not enable new data sharing between FUB and Zillow. Data about you, your use of FUB, and your clients will continue to be processed and used by Zillow, Inc. as described in our Zillow Privacy Notice, FUB Addendum to the Zillow Privacy Notice, and FUB Terms of Service.
Q: Does this mean I have a Zillow Pro account now?
- A: You have a Zillow Pro login that works across your Zillow professional tools. Think of it like using a Google login to sign into a different app: the login is shared, but the products stay separate.
Q: Do I need to set this up again on the mobile app?
- A: No. You'll sign in on the app the same way you do now, and there's no separate setup beyond signing in.
Q: Can I still sign in with Google or Microsoft?
- A: You can continue signing in with Google after completing a one-time setup on the new login page. The “Login with Microsoft” option will no longer be available; however, your Microsoft email address will still work for email and password sign-in using your Follow Up Boss password.

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