Video Texting Overview

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  1. Follow Up Boss - Help Center
  2. Communication
  3. Texting

Becca Hancock
  • Updated

Video Texting can be used to quickly send short videos to your existing clients and new leads right from Follow Up Boss. Videos are personal and detailed and provide a new way to connect with your leads and close more deals!

Each video text contains a message and a link to the video you've chosen and uploaded from the FUB mobile app. We upload the video to a link to ensure it keeps its quality for the recipient. You can even add your own message with the link to personalize each text message!

 

 

iPhone: Sending Video Texts

1. On the FUB app, open a Contact's Profile > click the purple Text Icon to the right of their number

2. To the left of the message box, click the Image Icon 

3. Select Video Library to send a rerecorded video or select Record Video

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4. Once the video has been selected, a thumbnail of the video will appear above the text message which includes the link to the video. Additional text can be added to this message (if the video link is altered, it will automatically be updated with a valid link upon sending).

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5. Click the Blue Arrow to send the video text

6. Once the recipient views your video, a viewed receipt will appear under the message

 

Android: Sending Video Texts

1. On the FUB app, open a Contact's Profile > click the purple Text Icon to the right of their number

2. To the left of the message box, click the Image Icon > Allow

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3. Select Choose from Gallery > Videos to send a prerecorded video or Take Video

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4. Once the video has been selected, a thumbnail of the video will appear above the text message which includes the link to the video. Additional text can be added to this message (if the video link is altered, it will automatically be updated with a valid link upon sending).

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5. Click the Blue Arrow to send the video text. 

 

FAQs

Can I recall a video text?
No. Texts can not be recalled on the Android or the iOS App, whether or not they have a video attached.
Can I delete a video after I've sent the text?
No. You can only delete a video from the text while you are still in preview mode.
How can I tell that the video was successfully sent?
Once your message is sent, you'll see it in the message thread of the recipient.
My text with a video didn't send. Can I try again?
Yes. You can tap on the text that did not send, and the system will retry sending your video text.
Will a link preview appear when sending a video text? 

When sending a video text, a recipient may receive a link preview if the recipient is using an iPhone, and the Follow Up Boss user sending the message is saved in the recipient's address book.

Known Limitations 

  • One video can be sent per message. You can send multiple video messages.
  • Maximum file size is:  500MB
  • Video messages that are < 5 MB are sent as MMS message with a video in the message history
  • Video messages that are > 5 MB are sent a redirect link that will open in the phone's browser
How many videos can I include in my message?
One video can be included with each text message.

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