How to use the listing detail page

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Evan K
  • Updated

Overview

The listing detail page lets you see all available MLS listing information directly inside Follow Up Boss. When you open a listing from search or a property card, you get an “agent view” that surfaces photos, status, private remarks, showing details, and key property facts in one place so you can qualify the home, answer questions, and take action faster.

The listing detail page is available on FUB web and on the FUB mobile app for iOS and Android. Where your MLS allows, it can show:

  • Property photos and media, including virtual tours and floor plans
  • Key facts like price, beds, baths, square footage, address, and status
  • Public and agent‑only remarks
  • Showing information and instructions
  • Price and tax history
  • Listing agent and office information
  • Schools and other location details

Why it matters

  • Stay in FUB to answer property questions
  • Show up as the expert in every conversation by having status, history, and key facts ready while you’re texting or calling from FUB
  • Get the agent‑only details you rely on (private/agent remarks, showing instructions, HOA caveats) up front, so you can spot deal‑breakers and set better expectations with your buyers
  • Take action in a couple of clicks: review details, share the listing, view it on a map, or kick off scheduling in ShowingTime (where available)

Who can use it

The listing detail page is exclusive to the Zillow Pro membership. It relies on MLS data, so availability depends on two things:

  • MLS availability: MLS licensing is not yet available in all markets. We are working to license MLS data for additional markets as quickly as possible. 
  • MLS Verification: You must verify your MLS membership in Follow Up Boss before we can show MLS data like prices, photos, status, and agent‑only fields.

How to use it - on the web

1. Open a listing detail page

On desktop web, you can open the listing detail page anywhere you see a supported property:

  1. Go to the Listings tab in Follow Up Boss.
  2. Run a listing search or use the map to find a property.
  3. Click a listing from:
    • Listing Search results (list/grid)
    • Map search (click a pin, then the listing)
    • Any supported property card that links to an MLS‑backed listing, where configured

If your account and MLS are enabled, the listing will open in an in‑product detail view instead of sending you to an external site.

2. Review key information at the top

The top of the listing detail page is designed to answer “Is this worth pursuing?” in a quick scan. You’ll typically see (where provided by your MLS):

  • Photos and media
  • Basic facts like price, beds, baths, square footage, address, and current MLS status
  • High‑level cues like days on market, year built, price per square foot, and HOA info

You can scroll through photos and read the main property remarks directly on the page.

3. Check remarks, history, and showing details

Private/agent remarks and showing information are treated as “must‑see” information and are surfaced near the top of the page so you don’t miss them. Use these sections to quickly confirm:

  • Showing instructions (notice required, lockbox vs. agent‑accompanied, any ShowingTime notes)
  • HOA caveats, special assessments, or other potential deal‑breakers
  • Other agent‑only info that doesn’t appear on the public listing
  • Basic price and tax history to give your buyer context

4. Scan full property details

Further down, you’ll see structured details pulled from the MLS, such as:

  • Home features (beds, baths, square footage, lot size, year built, home type)
  • Interior and exterior details (heating/cooling, parking, construction, appliances, etc.)
  • HOA information (fees and, where available, what’s included)
  • Schools and community details (where provided by the MLS)

These fields are there to help you qualify the home without opening additional tabs, and to prep for showings and offers with confidence.

5. Take action from the listing detail page

From the listing detail page on the web, you can take the same actions you’d normally do from your MLS—without leaving FUB. The actions menu lets you:

  • Copy MLS ID
  • Copy a Zillow listing link (public view, not your agent view)
  • Copy the property address
  • View the property on a map or in the listings map view

You can also share the property directly with clients via existing FUB share flows:

  • Zillow Messages (ZIM), where available
  • Email from FUB
  • Text from FUB

All share actions are logged on the contact’s timeline, and activity on the Zillow listing page can feed into your existing Zillow Insights/My Agent Relationship workflows where applicable.

How to use it - on mobile

1. Open a listing detail page

You can open the listing detail page anywhere you see a property card that supports listing details. Today that includes Listing Search results in FUB mobile apps, where available.

2. Review key information at the top

The top of the listing detail page is designed to answer “Is this worth pursuing?” in a quick scan. You’ll typically see:

  • Photos and media: current listing photos plus any virtual tour or floor plan content available
  • Basic facts: price, beds, baths, square footage, address, and current MLS status
  • Agent‑only cues: an Agent View banner and access to private/agent remarks so you know you’re looking at the agent‑specific version of the listing

3. Check private/agent remarks and showing details

Private/agent remarks and showing instructions are treated as “must‑see” information and sit near the top of the page so you don’t miss them.

Use these sections to quickly confirm:

  • Showing instructions (notice required, lockbox vs. agent‑accompanied, any ShowingTime notes)
  • HOA caveats, and special assessments that might be deal‑breakers
  • Other agent‑only info that doesn’t appear on the public listing

4. Scan property details

Further down, you’ll see details pulled from MLS, such as:

  • Home features (beds, baths, square footage, lot size, year built, home type)
  • Interior/exterior details (heating/cooling, parking, construction, appliances, etc.)
  • HOA information (fees and, where available, what’s included)
  • Community and location details (where provided by the MLS)

These fields are there to help you qualify the home without opening additional tabs, and to prep for showings and offers with confidence.

5. Take action from the listing detail page

The listing detail page includes actions that mirror what you’d normally do from your MLS, but without leaving FUB:

Share listing – copies or shares a client‑safe Zillow listing link so your buyer only sees public information, not your agent view.

View on map – opens the property in your maps app or a map view so you can quickly check location and surroundings.

Schedule in ShowingTime (where enabled) – on ShowingTime‑enabled properties, you’ll see a CTA such as “Schedule tour in ShowingTime.” This opens a flow where you can select the client, accept data‑sharing terms if needed, and jump into ShowingTime to request the tour.
 

FAQ

  • How do I find the listing detail page in Follow Up Boss?
    • For agents with a Zillow Pro membership, in MLSs where it'sits available: 
      • Web: Go to the Listings tab and open a listing from search results, the map, or a supported property card.
      • Mobile: Open a listing from Listing Search or a supported property card in the FUB app for iOS or Android
  • What if I don’t see the listing detail page, just a link out to Zillow or my MLS?
    • A few common reasons:
      • You’re not a Zillow Pro subscriber. Learn more about how to get Zillow Pro here.
      • You haven’t completed MLS membership verification yet, so we can’t show MLS‑backed data inside FUB. Until you verify, you may be redirected to Zillow HDP or your MLS for full details.
      • Your MLS isn’t part of the current rollout. FUB listing search requires an active connection and license agreement with the relevant MLS. We are continuing to work with MLS providers to put those agreements in place and will launch the feature in additional markets as each MLS connection becomes available.
  • Do I need to set anything up first?
    • Yes, two steps help ensure you are able to get the full experience when available:
      • Complete MLS membership verification under your user settings in Follow Up Boss so we can securely connect your MLS license and unlock MLS‑powered listing features, including listing search and property details
      • There’s no separate app to install and no additional login required beyond your existing FUB and MLS setup.
  • Who gets the agent‑only view vs. the client‑safe view?
    • When you open a listing detail page inside FUB, you’re seeing an agent‑only “Agent View” that can include private/agent remarks, showing instructions, and other internal details pulled from the MLS.
    • When you share a listing with a client from FUB, they receive a public version of the listing (for example, on Zillow), not your agent view, so they won’t see agent private remarks, showing instructions, or other confidential fields. Only licensed MLS members who subscribe to Zillow Pro and have verified their MLS membership can see the agent view when available. 

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