Authenticate your Custom Domain to Improve Email Deliverability

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  1. Follow Up Boss - Help Center
  2. Communication
  3. Emailing
  4. Domain Authentication and DNS Records

Jimmy Miller
  • Updated

Google announced some major updates that went into effect starting February 1st, 2024, about how they're approaching email security standards for 3rd party email marketing services, like FUB. Other major email providers like Microsoft and Yahoo are following in Google's footsteps, so this is now the "new normal". For more information on those details, click here to see the announcement from Google. 

At FUB, we're committed to supporting you in making the necessary updates that will ensure you can continue sending marketing emails (batch and automated emails) through FUB. Follow the steps below to get started. 

 

Determining Eligibility

Step 1 

Find the DNS provider for the domain using MXtoolbox DNS lookup.

 

Step 2 

Confirm Entri supports the DNS provider. Below is a list of all supported DNS providers.

  • 123-Reg
  • Amazon Route 53 (AWS)
  • Arsys
  • Bluehost US
  • Cloudflare
  • Crazy Domains
  • Domain.com
  • Digital Ocean
  • DNSimple
  • DreamHost
  • Dynadot
  • Enom
  • Gandi
  • GoDaddy
  • Hetzner
  • Hover
  • Hostgator
  • Hostinger
  • Inmotion Hosting
  • IONOS
  • IWantMyName
  • Linode
  • LocaWeb
  • Name.com
  • Namebright
  • Namecheap
  • NameSilo
  • Network Solutions
  • Netlify
  • One.com
  • OpenSRS
  • OVH
  • Porkbun
  • Register.com
  • Register.it
  • Registro.br
  • Shopify
  • SiteGround
  • Strato
  • Squarespace (not compatible with the social login option, switch to an email login to continue)  
  • Web.com
  • Wordpress.com
  • Xneelo

 

Step 3 

If your DNS provider is one of the eligible providers listed above, and you have the login credentials for the DNS provider account, proceed to step 4 below!  

If your DNS provider is one of the eligible providers in the list above, BUT you do not have the login credentials for the DNS provider account, then your IT team or the support team for your website provider is likely managing the DNS zone for your domain. In this case, there is an option to "Forward login to someone else," showing in the GIF below. This will give you a link you can send to the person or team (often the website provider) who manages the DNS so they can complete the Domain Authentication Process.

 

GIF Recording 2024-07-12 at 9.13.36 AM.gif

If your DNS provider is not on the list of eligible providers in step 2, or if you are unsure about eligibility, email support@followupboss.com for help. We will help you get the records to the right person/team!

 

Step 4

1. Navigate to your Email Domain Authentication Page

2. Select Claim Domain

3. You will be prompted to log into your domain provider (2FA authentication may be required).

4. DNS record updates will start automatically. Be sure to not exit out of the page or your account while this process completes.

5. When the domain authentication is successful, you will see confetti on the screen indicating the process is complete! 

 

Completing these steps will improve the deliverability of your marketing emails, giving your emails the best chance to make it to recipients inboxes without being filtered into spam folders.

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