Overview

You can change your Follow Up Boss (FUB) login email through Zillow Pro℠ platform. Start the email change from your FUB settings, verify the new email address, then sign back in with your new email.

Each user changes their own login email. Admins and FUB Support cannot directly change another user's login email for a standard email change

Before you start, make sure you're signed in to FUB. If you can't sign in, see "You can't sign in to FUB" under Troubleshooting below.

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Change your login email

1. In FUB, select your photo or initials in the upper-right corner, then select My Settings.
2. Find the Zillow Pro card and select Change Email. The Zillow identity management page opens in a new tab.
   
3. Enter your new email address. If you're prompted, enter your current password.
4. Open the verification message sent to your new email address, then enter the code on the identity management page to complete the change
   Note: If you're already signed in to FUB, you don't need access to your old email inbox to complete this process.
5. After verification, you'll be signed out of FUB across your browsers and devices. Sign back in using your new email address.

Admins: If you select Change Email on your own row on the Team page, you'll be taken to My Settings to complete the change there.

If you use the same email for other Zillow Pro platform products 

Changing your login email also affects products associated with the same Zillow Pro identity.

The change does not affect separate accounts that use different login emails.

Troubleshooting

• An account already exists: Changing your email does not merge existing FUB, dotloop, or Zillow accounts. Choose a different email address, or contact Follow Up Boss Support for help.
• You didn't receive the verification code: Check your spam or junk folder, and confirm that you entered the new email address correctly. If you still don't receive the code, contact Follow Up Boss Support: support@followupboss.com
• The invitation has the wrong email: If an admin invited a user with an incorrect email address, delete the incorrectly invited user and send a new invitation to the correct email address. Admins cannot edit the email address on an existing invitation.
• Your connected inbox uses the old email: Your connected inbox and login email are separate settings. Changing your login email does not update the mailbox used to send or sync email in FUB. Update the connected mailbox separately if needed.