If you’re prompted to reset two-step authentication while signing in to Follow Up Boss, this article walks you through completing the recovery flow and setting up a new verification method.

Choose how to verify your identity

After successfully entering your email address and password, you’ll see the Verify your identity screen.

• If you can access the phone number or authenticator app connected to your account, select Yes, use my existing method and complete verification as usual.
• If you can’t access your existing method, select No, send me a one-time code.

If you recently verified your account

If you recently signed in successfully using your phone number or authenticator app, you won’t be able to reset two-step authentication by email.

Select Yes, use my existing method and sign in with your current verification method.

If you can’t use your existing method

Select No, send me a one-time code. If your account can be reset by email, we’ll send a code to the email address shown.

1. Check your email for a message from Zillow Pro with the subject Your verification code.
2. Enter the six-digit code from the email.
3. Select Continue to set up a new verification method.

The code expires after 10 minutes and can only be used once.

Keep your code private. We will never ask you to share this code. If someone asks you for it, it’s a scam.

Set up a new verification method

Choose an authenticator app or phone number.

Authenticator app

1. Select Authenticator app.
2. Open an authenticator app, such as Google Authenticator or Microsoft Authenticator.
3. Scan the QR code displayed on the screen.
4. Enter the verification code generated by the app.
5. Select Continue.

The account will appear as Zillow Pro in your authenticator app.

Phone number

1. Select Phone number.
2. Enter a U.S. phone number that can receive verification codes.
3. Choose text message or voice call.
4. Enter the six-digit code you receive.
5. Select Continue.

International phone numbers are not supported. If you don’t have a U.S. phone number, use an authenticator app.

Once setup is complete, you’ll return to Follow Up Boss and can sign in with your new verification method.

Didn’t receive the email code?

• You may have a valid verification method set up that was recently used to log in
• Check your spam or junk folder.
• If you still can’t find the email, return to the Follow Up Boss sign-in screen and start the login flow again.
• If you receive more than one code, use the most recent one.

Still need help?

Contact Follow Up Boss Support if:

• You can’t access the email address connected to your account.
• Your verification code doesn’t work.
• You completed the reset but still can’t sign in.

Include the following with your request:

• The email address you use to sign in.
• The screen or error message you’re seeing.
• Whether you can access the email address connected to your account.

Do not send your password or an active verification code to Support.

For help with other login issues, see Trouble Signing in to Follow Up Boss?