Activity Leaderboard

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  1. Follow Up Boss - Help Center
  2. Reporting & Leaderboard
  3. Leaderboard

Becca
  • Updated

The Activity Leaderboard is a powerful production tool designed to bring your team’s daily momentum to life. Whether streamed to a central display in your office or tracked directly from your desktop, the leaderboard puts performance on display in real time - allowing you to visually celebrate the daily hustle, ignite friendly competition, and keep everyone aligned on the goals that move your business forward.

Note: Leaderboard availability depends on your plan. The Activity Leaderboard is available on Pro and Platform plans and can also be accessed on the Grow plan when at least one user has FUB Calling enabled. Once enabled, the leaderboard can display all agents on the account, including agents who do not have Calling enabled.

 

How it works 

 

Scoring

After applying the filtered timeframe, the leaderboard point system is weighted as follows.

  • Appointments Set: Each appointment set in Follow Up Boss by the agent is 500 points
  • Phone Conversations: Each phone call made with the FUB Phone lasting 2 or more minutes is 100 points.
  • Phone Call Attempts: Each call logged in Follow Up Boss of any length is 10 points
  • Text Messages Sent: Each outbound text sent from Follow Up Boss is 2 points
  • Emails Sent: Each outbound email sent from Follow Up Boss is 1 point

 

How to set it up

1. Go to Reporting > Leaderboard

2. Filter to the desired Team or select Everyone 

3. Hide desired users from the report 

4. Select a Time Frame 

Note: Today, This week, This month, and This year all update in real-time.

 

FAQ

What counts as a conversation?

A conversation is any phone call, using a FUB number, lasting over 2 minutes. This is measured from the time the call is answered (either by the recipient or the voicemail recording) to the end of the call.

Do you track appointments created outside of Follow Up Boss?

Only appointments created in Follow Up Boss count toward leaderboard appointment metrics. The one external exception is eligible ShowingTime appointments that sync into FUB automatically.

Do you count batch emails sent by the agent?

Yes, we do currently count batch emails being sent. Although this is something we are looking into changing.

How do I show this on my TV in the office?

Display on any TV that has built-in casting, Apple TV, Roku, etc. You can set up the Leaderboard to display in full-screen mode by clicking the expand button in the upper-right corner.

Will my inbound calls count towards the leaderboard?
No. Inbound answered calls and inbound call conversations do not count towards the leaderboard.

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