The Follow Up Boss Pixel allows you to turn on form tracking under Pixel > Tracking. Once enabled this will detect people filling out forms on your website and insert them as new leads into Follow Up Boss.

Note: With this feature disabled, Follow Up Boss will still track contacts filling out forms to identify the contact and track activity. With this feature disabled, the Pixel will not send registrations to Follow Up Boss.

Best Practice

If your website already sends leads via the Follow Up Boss API (e.g. Ylopo) we recommend turning off form capture. 

Troubleshooting Form Capture 

Form capture relies on being able to access the form data when submitted. If the Pixel code exists outside an iframe and the form software you are using uses iframes then we will not be able to track the submission.

Are my forms using an iframe?

You can identify an iframe by right-clicking in Google Chrome on the form and choosing inspect, if you see code mentioning "iframe" then it is an iframe form.

Solutions

1. Use Zapier or API to send the data from your form software to Follow Up Boss
2. Use non-iframe forms (requires replacing forms on site)
3. Insert the Pixel code inside the iframe with any other tracking scripts (not always possible depending on the form software)