Contacts can opt in and out of text messages at any time. When a customer opts out of text messages, they won't be sent any future texts through Follow Up Boss unless they opt back in. Opting out applies to texts sent from any number in your FUB account, including 1:1 texts, action plan texts, and appointment reminder texts.
Opting out will prevent all future text messages from being delivered. Contacts can opt out of receiving text messages at any point by texting one of the following keywords:
Opting back in will allow text messages to be sent again. Contacts can opt-in to receiving text messages at any point by texting one of the following keywords to the number they opted out of:
The verbiage used above is a CTIA industry standard used by all carriers nationwide.