Inbox Apps help you keep track of all of your conversations with your Follow-Up Boss contacts, including those that happen outside of Follow-Up Boss. 🎉 Access your calls, emails, and text messages, and integrate partner app messages from one place across the web and mobile devices. 

How to View Messages and Reply

Inbox

The partner app conversation can be found on your Inbox page alongside your other team inboxes, ready for you to respond. You can also manage the users who have access to your partner app conversations from your Inbox settings here; please see our Team Inbox Settings Overview for complete details.

Pro-Tips: We recommend assigning the conversation to the agent assigned to the lead profile. Conversations where the lead has not interacted yet can be moved to the Closed folder and will automatically re-open when the lead responds. 

Lead Profile

You may also respond directly from the lead profile, where you'll find the integration partner conversation thread listed under the lead's timeline, which you can easily filter by. Check out our Lead Profile Overview to learn more about the lead timeline.

For accounts that have inbox apps connected, the old "Texts" tab on the lead profile is now called "Messages."

If you have inbox app conversations with a lead, you can select a channel through a drop-down menu to choose between text messages and any inbox app conversations.

When viewing a lead’s timeline, each inbox app message now has a reply button. Clicking this button brings you to the top of the page to draft your reply without needing to switch back to your main Inbox.

Supported Integration App Partners

Inbox Apps introduce a unique integration opportunity by allowing partners to integrate their third-party communication platform into Follow Up Boss seamlessly. Text-based communication platforms like instant messaging and texting can be integrated directly into Follow Up Boss as a first-class communication medium, elevating a real estate team's communication capabilities to deliver top-notch client services faster than ever.

With this being said, the communication partner app makes and maintains the integration. For the most complete and up-to-date list of available partner Inbox Apps, go to Admin > Integrations > Inbox Apps. 

Inbox Apps Resources

CallAction

Conversations by StreetText

Leaf360

Leadngage

RealScout

Texting Betty

Ylopo

Zillow Messages

Inbox Apps Webinar

This webinar is about Inbox Apps, how to use them, and how they can benefit you! Recorded May 30, 2024. 

FAQs 

I am "Unable to View Conversation" on the mobile app, why am I seeing this? 

On the mobile app, you will only be able to view conversations between yourself and the contact. If there is another team member communicating with the contact via and Inbox app, that conversation can only be viewed on the desktop.

Will WhatsApp messages be available? Facebook Messenger? 

WhatsApp and Facebook Messenger are being considered for future integrations. For the most complete and up-to-date list of available partner Inbox Apps, please see your Admin > Integrations > Inbox Apps section here. Pro-Tip: Many agents will add the Facebook Messenger conversation link to the lead profile using our Custom Fields tool for easy access to the conversation in Facebook Messenger.

Why can't I see my recent Inbox App messages? 

If you view the lead profile page when a new message comes in, it won't show up immediately. You can refresh the page to load the newest message in the conversation. Our engineering team is working on an update that automatically shows the newest message while you're on the lead profile screen.

Sometimes, the preview in the Inbox shows the first message instead of the most recent message in the conversation. Why? 

When looking at the Inbox conversation previews, please note that the preview will not always show the latest message. Click on the preview message to see the latest message in the conversation. Our engineering team is aware of the preview lag and is working towards a solution.