The text report gives visibility into your team’s texting performance and helps identify coaching opportunities. By tracking metrics like delivery rate, opt-outs, carrier filtering, and other sending errors, you can better understand how well your messages are reaching leads and where adjustments may be needed. Maintaining a strong number reputation is essential for successful text delivery and for building consistent, effective communication with your leads.
View text reporting
To view text reports, go to Reporting > Texts.
Filters and features
- Export Report: Export the text report
- Time Frame: Select the desired time frame
Available metrics
- Texts Sent: Total texts sent to leads
- Texts Received: Total texts received from leads
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Delivery Rate: Texts successfully delivered to leads
- Excellent: 97-100%
- Good: 95-96%
- Low: 90-94%
- Very Low: 89% or lower
- Opt-Outs: Opt-outs indicate that your leads may not have consented to texts
- Carrier Filtered: These messages were treated as spam and blocked by carriers
- Other Errors: These errors can indicate invalid phone numbers or landlines which hurt your reputation with carriers
Note: The number in black displays the number of texts. The number in blue shows the number of unique contacts.
All columns can be sorted in ascending or descending order by clicking the column name. The totals appearing in the columns may be clicked to show a list of the contacts in the people tab.