If someone you call tells you your number is showing “Spam/Scam Likely” that means your number has been flagged as spam with their cell phone carrier. Each carrier has its own list of numbers they’ve flagged as spam and its own process for spotting spam traffic on its network which is not available to the public. This means that you may call two different leads and one sees “Spam/Scam Likely” and the other does not.
Remember: Every person you contact can flag your number as spam with their own cell carrier. Don’t give them a reason to flag you as spam; provide value and service.
If you are following the best practices outlined here and have still been flagged as spam, you can request carriers to clear the spam flag from your number. Each carrier will follow up with you once the respective forms are complete and you will typically start to see results in 3-5 days.
Once your information is submitted, each carrier’s spam provider will respond directly to you by email. This part of the process happens outside of Follow Up Boss and is controlled by each carrier and their spam provider. Typical response times are:
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- Hiya (on behalf of AT&T): 24 hours
- TNS (on behalf of Verizon): 24 hours
- First Orion (on behalf of T-mobile, Sprint, Cell1): 30 days
As each carrier updates its records to clear the “Spam Likely” flag from your number, their customers will stop seeing that alert. It’s very important to note that a number can be flagged as “Spam/Scam Likely” again, so use the best practices above to build and keep a good phone reputation.
United States Customers
- Go to Free Call Registry
- Select Register Here
- Complete the following fields:
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Company Numbers: Add Follow Up Boss numbers and display name (company name)
- You can include multiple phone numbers on the form. If you are registering more than 5 numbers and need a list of all the phone numbers in your Follow Up Boss account, contact us at support@followupboss.com.
- I believe my calls are: Real Estate
- Contact Name: Your name
- Company Phone: Your cell phone number
- Email: Your business email
- Calling Company Name: Your business name
- Calling Company Address: Your business address
- Calling Company URL: Your business website URL
- Service Provider(s): Twilio
- Calls per month: Provide the number of calls per month (can be pulled from call reporting)
- Feedback: Provide the feedback you have received from leads and how your calls are labeled
- Click Send Verification Code: This will send a verification code to the email address provided
- Enter Verification Code from Email: Paste the verification code from the email
- Submit
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Company Numbers: Add Follow Up Boss numbers and display name (company name)
Canadian Customers
1. Visit Hiya's request page and select the first option titled "Protect against spam labels on your business calls"
2. Create your Hiya account (if you do not already have one). Please ensure that all information is filled out accurately.
3. Verify your business email
4. Once you have verified your email, you can log in to your Hiya account. You will then find the option to "Register your business numbers". On this page, you can choose to either add your numbers "via upload" or "add manually". If you do not have a file to upload with your numbers, select the manual option. You can then copy the numbers from your FUB account's Phone Numbers page and paste them in.
5. Submit