The cell bridge enables users to initiate calls on the desktop and bridge to call to your cell provider network for the best call quality. This feature is key for users who don't have a strong internet connection.
Enabling the Cell Bridge
Admin users can enable the cell bridge power-up by going to their initials/image in the upper right-hand corner > Power-Ups > Cell Bridge > Toggle On.
Enabling Keypress Before Dialing the Lead
When using the cell bridge feature, requiring keypress before dialing lead is recommended to improve call connections. With this feature enabled, the call will be bridged to the user's cell phone and they will be prompted to press any key on the phone before the call is connected to the contact.
Note: If the call is answered and a key is not pressed or the call goes to the user's voicemail, the contact will not be called.
If the requiring keypress before dialing lead is disabled, and the user does not answer their phone for the bridge, the contact is going to receive a call and hear the user's mobile voicemail.
Making a Call
1. Click on the contact's phone number > select Call via cell bridge.
2. Then you will receive a call from your Follow Up Boss number to the number listed in your settings.
3. Answer the call and make sure to say something. If the call is answered in silence, the call will be disconnected.
4. Then the call to your contact will begin.
Note: The contact will always see your Follow Up Boss outbound number on caller ID.
If the Cell Bridge function is not available after enabling, refresh the browser to update calling settings.
Pro Plans: If the cell bridge is not available when clicking on a contact's number, it is most likely due to the Cell Bridge and Call From power-ups being enabled. The Call From power-up overrides the Cell Bridge function, therefore they cannot be enabled at the same time to use the cell bridge.