To get the full benefits of the Microsoft sync, you will need to connect your email by using Sign in with Microsoft. If you are trying to connect your email using Sign in with Microsoft please see below for common issues:
Are IMAP and SMTP enabled?
In order to connect using Sign In with Microsoft, you need to have both IMAP and SMTP enabled. To check, log in to your Microsoft Admin Portal. If you do not have access to the admin portal, you will need to contact a system administrator and request that IMAP and SMTP be enabled and additional troubleshooting steps. See this article for detailed steps on enabling IMAP and SMTP.
Is your language setting something other than English?
We try to stay language flexible but sometimes we get lost in translation! Try switching to English to initially connect. And don't forget to let us know your language preference by emailing email@example.com so we can get it right next time.
Are you using Microsoft through GoDaddy?
If you are encountering an error and are using Microsoft through GoDaddy, you will need to locate your Microsoft server settings and then connect manually. Here is the guide on how to do that.
Are you using a Microsoft Exchange email?
Some company-provided emails do not allow third parties to connect to your email for security reasons. If you have a company-provided email that will not connect, please reach out to the system administrator and ask for the following:
1. For IMAP and SMTP to be enabled
2. For the server name and port for the IMAP and SMTP settings
Then use this guide to connect your email manually.
Note: Microsoft is soon deprecating the username + password.
If the above has not answered your question, and you are still having trouble please contact firstname.lastname@example.org with the email address you are trying to use and your troubleshooting steps.