🟡 Video Texts Being Filtered as Spam by AT&T.
We identified an issue with sending video texts in Follow Up Boss to AT&T phone numbers. AT&T is filtering these text messages out as spam (error 30007) and not delivering them to recipients. Approximately 5% of video texts are impacted. We are actively investigating a fix as of December 6, 2021. If you have any questions, please email for help at firstname.lastname@example.org
🟢 Issue with newly imported numbers unable to receive texts messages.
We identified that some customers with newly Ported over phone numbers may experience not being able to receive inbound texts for a time during the Port in process. This is an issue with our provider and mobile carriers that we are actively working on a solution for.
If you have recently ported a number into Follow Up Boss it is advised to check your newly ported in number by sending a text to it periodically while we work to fix this issue with our provider. If you have any questions, please email for help at email@example.com
We are actively monitoring a fix as of October 20, 2021.
🟢 Duplicate Calendar Events
On 9/24 a bug was introduced that begin making duplicate calendar events when creating appointments in Follow Up Boss. The bug was quickly resolved but there were lingering duplicate events. Those events have since been purged.
We have released a fix as of Oct. 20, 2021. If you are still experiencing issues with duplicate events, please contact firstname.lastname@example.org
🟡 Duplicate Items in GMail Sent Folder
Some emails sent through Follow Up Boss with a CC or a BCC are listed twice in the GMail "Sent" folder. The emails are received by the recipients once as expected so there is nothing different you need to do when sending through Follow Up Boss. We are still actively investigating a fix as of September 29th, 2021. If you have any questions, please email for help at email@example.com
🟢 No issues at this time 👍