Use this list to see if an issue affecting you is already known. If you don't see an issue on this list, let us know! To find the current status of Follow Up Boss, please visit our status page.
🟡 Filtering/Sorting by My Next Task - Not Recommended
The My Next Task column of smart lists shows the next task assigned to the person who is viewing the smart list. When viewing a smart list as an admin, the column will show the next task assigned to you. When filtering the list to an agent's view, the column will show the next task assigned to that agent. If you are using the My Next Task column in your smart lists, we recommend that you filter and sort by other columns instead of filtering/sorting by My Next Task.
Learn more about Working with Tasks and see the full list of Smart List Column Definitions for more tips and information.
🟡 Emails showing twice in Gmail's Sent folder
Some emails sent through Follow Up Boss with a CC or a BCC show up twice in Gmail's "Sent" folder. This happens because of the click tracking on the email, and even though it shows up twice in the Sent folder, the email was only sent once. We are still actively investigating a fix as of June 22, 2022. If you have any questions, please email for help at email@example.com
🟡 Bounces on Batch Emails Sent to Hotmail or Outlook Addresses
We are seeing inconsistencies around batch email deliverability to Hotmail and Outlook email addresses. Outlook and Hotmail have very strict spam filters and have not responded to our requests as of April 2022. We are looking at ways to continue to improve delivery to these providers, in the meantime the best method to ensure deliverability to these leads is 1:1 emails. If you have any questions, please email for help at firstname.lastname@example.org
🟢 No issues at this time 👍