Issues Connecting Google Email

If you are having issues connecting your GMail or Google Apps account to Follow Up Boss, here are a few common problems and the steps to try to resolve them.

Access Revoked

If FUB's access to your Google account has been revoked, reconnect by following these steps:

  1. Click the blue "Connect your Google Email" button
  2. If you're not logged into Google, you will be asked to login
  3. If you're logged into multiple Google accounts, choose which Google account you want to connect
  4. On the next screen Google will ask you to give Follow Up Boss permission to use your Google account, click "Allow"
  5. You will be redirected back to Follow Up Boss, wait a moment while Follow Up Boss checks your connection

"All Mail" folder not available

Please perform the steps indicated in your Google account:

  1. Click settings icon in the top right corner.
  2. Select settings from the dropdown menu.
  3. Select the "Labels" tab.
  4. Ensure the "All Mail" is checked for "Show in IMAP"

file-7tH67gWL68.png

IMAP is disabled for your user account

Please perform the steps indicated in your Google account:

  1. Click settings icon in the top right corner
  2. Select settings from the dropdown menu
  3. Select the "Forwarding and POP/IMAP" tab
  4. Ensure the "Enable IMAP" is selected in the "IMAP Access" section
  5. If you changed the IMAP Access settings, click "Save Changes" at the bottom of the tab

file-Ou8Xyr8AB6.png

IMAP is disabled for your Google Apps domain

If IMAP is disabled for the entire Google Apps domain, please ask the administrator of your Google Apps account to enable it by following these steps:

1. In Gmail, click "Manage this domain" in the settings menu, this will take you to the Admin console
2. In the Admin console, click "Apps"
3. Click "Google Apps"
4. Click "Gmail"
5. Click "Advanced settings" at the bottom of the page
6. On the "Advanced Settings" screen, in the "General Settings" tab, scroll down to the "End User Access" section and make sure the "Disable POP and IMAP access for all users" checkbox is NOT checked

Gmail is disabled for your Google Apps domain

If the Gmail service is disabled for the entire Google Apps domain, please ask the administrator of your Google Apps account to enable it.

If you are the administrator of the Google Apps domain, follow these steps:

1. In Gmail, click "Manage this domain" in the settings menu, this will take you to the Admin console
2. In the Admin console, click "Apps"
3. Click "Google Apps"
4. Find Gmail in the list, and make sure that it is set to "ON for everyone", use the three dots on the right to change this setting if needed

Too many simultaneous connections

Gmail only allows 15 simultaneous connections, which includes things like your email clients (phone, desktop, tablet are all one each), and other apps that have requested access to your gmail account. If you reach this limit we won't be able to connect to your email account until you remove other clients or apps.

To fix this problem, disconnect some of your unnecessary email clients, or remove some apps that have access to your gmail account. Visit https://myaccount.google.com/permissions to see which apps may have access to your gmail account.

Language

The language should be set to "English US", if you are using another language you won't currently be able to connect your inbox, we will be releasing an update for this issue in future.

Was this article helpful?
0 out of 0 found this helpful